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The Evolution of HP Service Anywhere

HPITSM ‎11-06-2012 10:33 AM - edited ‎09-25-2015 09:27 PM

As HP Service Anywhere becomes a SaaS ITSM sensation, its road to success can’t be defined as a short one. A decade of SaaS transformations set us up for the crowning ITSM solution that Service Anywhere is today. Allow us to take you on a journey through the SaaS ITSM timeline at HP.


2000: Caveman SaaS

We’ve actually been in the SaaS business since 2000. In fact, we successfully deployed utility computing—a predecessor to SaaS—back in the 1990s!


2007: Service Manager 7

In 2007, HP Service Manager 7 was launched as the foundation for integrated Service Lifecycle Management. Due to increasing complexity, value delivery and cost pressures, we had to ask ourselves a critical question: How do we capitalize on our ITSM investment and deliver value to the business?Successfully, we integrated business service management to transform Service Manager into a strategic service provider that allowed customers to actively manage IT, continuously measure and optimize IT value to the business and also reduce infrastructure costs. HP Service Manager on SaaS was first introduced as an implementation and delivery option.


2010: Service Manager 9

HP Service Manager 9.3 marks another milestone in the evolution of integrated, automated and cloud-powered ITSM. We introduced several innovations to abate the need for the help desk staff, system maintenance administrators and end users. Key areas of enhancement included access through mobile devices without the need of third party plug-ins, an interface to cloud environments and knowledge management that provided key metrics through updated search engine technology. We’re happy to announce that as of October 18, 2012, Pink Elephant has updated ITIL certifications for Service Manager 9.3!


2012: Service Anywhere

HP Service Anywhere represents a new, powerful extension to the HP ITSM product family, as HP is already a top ITSM leader. It simplifies ITSM, integrates the HP UCMDB across the IT environment, provides comprehensive service desk capabilities and features collaboration, which helps internal staff increase its productivity. This helps improve first call resolution (FCR) rates by immediately engaging the right people to resolve issues. It also eases implementation while increasing efficiency through simplified automatic upgrades. And the cherry on top? Service Anywhere is ideal for mid-market to enterprise, but easily supports smaller businesses as well.


REGISTER NOW to be notified when the HP Service Anywhere sandbox trial begins.


Also, follow us on Twitter @HP ITSM for news and updates!


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