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Webcast on "Accelerating ITSM Transformation" July 25th 1pm EST/10am PST

‎07-12-2012 02:23 PM - edited ‎09-25-2015 08:08 PM

Here is more of the original email


Join Linium's Vice President, Melanie Worth, for a complimentary webcast featuring Eveline Oehrlich of Forrester Research, as she presents the concept of accelerated IT Service Management (ITSM) transformation.


Register now and learn the process involved in deploying an accelerated solution, as well as the Key Performance Indicators (KPIs) used to measure for continuous process improvement. Specifically, you will learn more about:


  • Key components of ITSM transformation and standardization, including how to apply consistency across your organization based on best practices
  • Benefits to accelerating the ITSM transformation process, including reduced deployment time and cost
  • Defined KPIs and measurements that can be used to evaluate the value of the implementation over time
  • Available add-ons to extend packages for reporting

 If you are an ITSM Manager, COO, CTO or CIO, you don't want to miss this webcast!

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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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