IT Service Management
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IT Service Management

Gain insights and best practices to accelerate service deliver while simplifying the control of service desk and ITSM using built-in ITIL best practices.

HP Executive Scorecard - Now on HP Live Network (HPLN)

New Asset Manager SAM Best Practice package! SAP, extended sku library, implementation console...

COBIT and ITSM KPIs

Service Desk KPI Survey

Mark your calendar ... October 2-3: the next HP EMEA ITSM Customer Forum

Handle configuration changes effectively - technical white paper

First Call Resolution (FCR) rate

Events
Jun 7-9
Las Vegas
Discover 2016 Las Vegas
Discover 2016 in Las Vegas, the ultimate showcase technology event for business and IT professionals to learn, connect, and grow.
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Sep 13-16
National Harbor, MD
HPE Protect 2016
Protect 2016 is our annual conference and is the place to meet the world’s top information security talent, discuss new products and share information...
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