ITRC Systems Insight Manager Forum
Showing results for 
Search instead for 
Do you mean 

Multiple Software Update tasks are hung

Advisor

Multiple Software Update tasks are hung

When I look under Major events, I have 6 software Update Tasks, some a year old, that show as in progress. If I look under Major Events they show as being in progress and I cannot delete them. I am unable to locate where they are in Tasks to kill them The server, running 7.2, has been rebooted and SIM even upgraded but they remain. How do I kil them? Thanks

 

5 REPLIES
Honored Contributor

Re: Multiple Software Update tasks are hung

[ Edited ]
Hello Chris,

You could try a commandline option like mxtask -r to remove the task using the name of the task. I don't know if that works but could give it a go.

Kind regards,

Andrew
Kind regards,

Andrew
Advisor

Re: Multiple Software Update tasks are hung

I do not see it under Tasks, so I cannot kill it. It shows up under Major Events.

See attached

Honored Contributor

Re: Multiple Software Update tasks are hung

Hello again,

 

If you delete the otter system i'dd asume all jobs associated with that system would also be deleted. Than readd the system and see what happens.

 

Kind regards,

 

Andrew

Kind regards,

Andrew
Advisor

Re: Multiple Software Update tasks are hung

Since Otter is the SIM server, SIM wont let me delete it. I tried from the command line and from the SIM interface

Honored Contributor

Re: Multiple Software Update tasks are hung

Hello Chris,

 

that could also be a database problem, you could check if you have database problems. Make a backup of your sql database and run the following commanc : mxconcigrepo -c

 

this should do a check of the SIM database

 

Kind regards,

 

Andrew

Kind regards,

Andrew