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тАО03-14-2013 09:44 AM
тАО03-14-2013 09:44 AM
I need some help. HPSMH stopped working locally on our Proliant ML350 G6 (GC) hosting also VCRM. tried updating agent, homepage and repository to latest versions (7.2) but it only got things worse, now also other servers' SMH cannot connect to VCRM (worked before).
I observe the same problem, not sure when it started, but seems with an update of VCRM to version 7.1. SMH times out and doesn't even allow me to see VC agent or VCRM on host server locally. that timeout is accompanied by a huge RAM usage spike from regular ~5GB up to max it has (12GB), see the screen shot below.
Also, now remote servers accessing the VCRM see it's always busy or sometimes unavailable at all (like it didn't exist). VCRM is allowed in firewall exceptions, also since the problem occurs locally on host server I assume firewall isue is not a problem here.
Also I cannot restart the HP VCRM service, because it always hangs on stopping and server needs restarting to get it functional (Started).
does anybody know how to fix it? what is going on here? it used to work perfectly fine and fast in past...
Solved! Go to Solution.
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тАО03-14-2013 10:56 AM - last edited on тАО06-22-2021 11:16 PM by Ramya_Heera
тАО03-14-2013 10:56 AM - last edited on тАО06-22-2021 11:16 PM by Ramya_Heera
SolutionHI Jakub
> Firstly try stopping HP VCA (version control agent service)
> Now try stopping VCRM service, if it stops responding again restart the server
> After stopping VCRM service, uninstall VCRM from control panel
> Delete the VCRM from registry (HEKY localmachine/Software/Hewlettpackard/VersionControl)
NOTE: Make sure backup registry before deleting any option
> Install the VCRM package again
> Without starting VCA (version control agent service) start only VCRM service
> restart SMH service
> Now open SMH and check if it still times out or not
I work for HPE
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тАО03-14-2013 11:15 AM - last edited on тАО06-22-2021 11:16 PM by Ramya_Heera
тАО03-14-2013 11:15 AM - last edited on тАО06-22-2021 11:16 PM by Ramya_Heera
Re: Proliant ML350 G6 - HP SMH + VCRM timeout - huge memory use spike
@Aasimwrote:HI Jakub
> Firstly try stopping HP VCA (version control agent service)
> Now try stopping VCRM service, if it stops responding again restart the server
> After stopping VCRM service, uninstall VCRM from control panel
> Delete the VCRM from registry (HEKY localmachine/Software/Hewlettpackard/VersionControl)
NOTE: Make sure backup registry before deleting any option
> Install the VCRM package again
> Without starting VCA (version control agent service) start only VCRM service
> restart SMH service
> Now open SMH and check if it still times out or not
thanks for chiming in!
I performed the steps to the letter and it worked without hiccups.
right now, I have VCA disabled and SMH runs normally, no timeout, no RAM usage spike.
should I just start VCA now or it needs re-installing to?
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тАО03-14-2013 11:22 AM
тАО03-14-2013 11:22 AM
Re: Proliant ML350 G6 - HP SMH + VCRM timeout - huge memory use spike
As VCA service is already stopped now
Try uninstalling the VCA and reinstall VCA again
Start the VCA service and check.
I work for HPE
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тАО03-14-2013 11:37 AM
тАО03-14-2013 11:37 AM
Re: Proliant ML350 G6 - HP SMH + VCRM timeout - huge memory use spike
stopped local VCA service (took a while) on our ML350 G6, uninstalled VCA, installed the same latest version 7.20 and it seems to be working without timeout this time. weird.
anyways, VCRM status has been "Busy" since a while.
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тАО03-14-2013 12:50 PM
тАО03-14-2013 12:50 PM
Re: Proliant ML350 G6 - HP SMH + VCRM timeout - huge memory use spike
right now, the VCRM is re-scanning Catalog, will post back when it comes back online (no longer Busy), hopefully it does finally ...
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тАО03-15-2013 11:27 AM
тАО03-15-2013 11:27 AM
Re: Proliant ML350 G6 - HP SMH + VCRM timeout - huge memory use spike
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тАО10-18-2013 05:31 AM
тАО10-18-2013 05:31 AM