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Re: Cooling Unit Failure on HP RX6600

 
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Torsten.
Acclaimed Contributor

Re: Cooling Unit Failure on HP RX6600

Could be a problem with the fan controller on the system board.

Hope this helps!
Regards
Torsten.

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cnb
Honored Contributor
Solution

Re: Cooling Unit Failure on HP RX6600

Not surprised and you didn't even take the time to read the Fan Logic Support Document provided by HP.

As stated by HP:

****A failure of multiple fans can be caused by the HFC on the CIOB or the UCIO.****"


http://www13.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01331437

Replace PS0
Replace CIOB and UCIO

But maybe you will still go on ignoring everyone who is trying to help you.

Rgds,


Re: Cooling Unit Failure on HP RX6600

Hello CNB,

I'm sorry but I didn't ignore something. I told you that the PS0 was showing failed because the power cable was removed from the power source, that's why you saw that in the log PS0 failed.Hope you understood me. I'll try to order the new parts.

Thanks once more

Regards.
S.N.S
Valued Contributor

Re: Cooling Unit Failure on HP RX6600

Bonjour Pierre,

>>>But maybe you will still go on ignoring everyone who is trying to help you.

Simply you havent assigned any point to those who spend their time to type to your question , to assign you with the issue -- imagine 3 Fans Failing!

Now for this Fan behaviour - I have seen it to be erratic -
Best to Log a case with HP Support, and let them deal with it...They should be doing something to clear such problems with these rx6600s...

When I had the same but intermitent problem, I had made it run with the lid open - not recommened - but I hate to see the Failure message...

Best let HP deal with it, if under warranty!!!

HTH
SNS

"Genius is 1% inspiration, 99% Perspiration" - Edison
Zackt
Occasional Visitor

Re: Cooling Unit Failure on HP RX6600

 

Hi All,

 

I have  the problem with RX 6600 server like Mr. Pierre..

Could someone help anlysing theses logs for me. I've been having issue with the three rear FAN on RX6600.

The logs are :

 

 System Firmware:  2.03 [4648]   

 BMC Version:      5.14           

 MP Version:       F.01.58    

  Installed Memory: 4096 MB    

                               

 

 

For System Processor Status see the SS command.

 

System Power state: On

Temperature       : Normal

 

Power supplies                State

-----------------------------------------------------------

Power Supply 0                Normal

Power Supply 1                Normal

 

Fans                          State

-----------------------------------------------------------

System Fan 1                  Normal

System Fan 2                  Normal

System Fan 3                  Normal

System Fan 4                  Failure

System Fan 5                  Failure

System Fan 6                  Performance Lag

 

MP FW     : F.01.58

 BMC FW    : 05.14

 EFI FW    : ROM A 05.66, ROM B 05.66

 System FW : ROM A 02.03, ROM B 02.03, Boot ROM A

 PDH FW    : 50.04

 DHPC FW   : 01.23

 UCIO FW   : 03.0a

 PRS FW    : 00.08 UpSeqRev: 0c, DownSeqRev: 08

 HFC FW    : 00.03 SetRev: 00

 

Log Entry 83315: 03 Jun 2013 04:56:13

Alert Level 2: Informational

Keyword: COOLING_UNIT_OK

Cooling unit OK

Logged by: Baseboard Management Controller;

Sensor: Cooling Device - System Fan 6

Data1: transition to OK

0x2051AC21ED025AA5 FFFF0007F50A0300

 

 

Log Entry 83314: 03 Jun 2013 04:56:13

Alert Level 2: Informational

Keyword: COOLING_UNIT_OK

Cooling unit OK

Logged by: Baseboard Management Controller;

Sensor: Cooling Device - System Fan 5

Data1: transition to OK

0x2051AC21ED025AA5 FFFF0007F40A0300

 

  

Log Entry 15: 03 Jun 2013 05:05:01

Alert Level 2: Informational

Keyword: COOLING_UNIT_OK

Cooling unit OK

Logged by: Baseboard Management Controller;

Sensor: Cooling Device - System Fan 4

Data1: transition to OK

0x2051AC23FD020100 FFFF0007F30A0300

 

 

Log Entry 14: 03 Jun 2013 05:04:48

Alert Level 3: Warning

Keyword: COOLING_UNIT_WARNING

Cooling unit warning

Logged by: Baseboard Management Controller;

Sensor: Cooling Device - System Fan 6

Data1: transition to Non-Critical from OK

0x2051AC23F00200F0 FFFF0107F50A0300

 

 

Hope any one can give me the idea..

 


Thanks in advance.

 

sysnetkt@yahoo.com

Zackt

  

Holger G
HPE Pro

Re: Cooling Unit Failure on HP RX6600

Hi Zackt,

 

if you have issues on fans 4-6 (or 1-3) at the same time in an HP Integrity rx6600 server, this is most likely related to an issue with the fan controller.

You could of course swap e.g. fans 1 and 4 offline to be sure the issue really remains on the fan slot, and you do not have the very rare case of three failing fans.

There is even a minimal chance to fix a fan controller issue by updating / reflashing the fan controller firmware (HFC FW). In your case the HFC FW is 00.03; latest is 00.04. - As even your complete system has pretty old FW, you may update the complete system.

If the FW update does not fix the issue, the Common IO Backplane, which contains the HFC, needs to be replaced.

 

 

Kind Regards

Holger

I am an HP employee.
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Zackt
Occasional Visitor

Re: Cooling Unit Failure on HP RX6600

Hi ..Holger.

 

Iam very appreciated with your response and tqvm...

 

For my first step, i will make FW update. Where can i download and step to update that FW ?

 

Is it  may effect my current install Operating System and  Database System ? Currently iam using Redhat and its running as mysql database server.

 

Thanks..

Holger G
HPE Pro

Re: Cooling Unit Failure on HP RX6600

Latest FW can be downloaded at HP Support Center:
http://www.hp.com/go/hpsc
 -> search for rx6600 and select your product from the list
  -> choose “Drivers, Software & Firmware”

   -> choose your Operating System

    -> go to "Firmware - System"

 

Use "rx3600 and rx6600 FPGA and PSoC Firmware" to update HFC FW etc.
Use "rx3600 and rx6600 System, BMC, and iLO2 MP Firmware" to update SFW, iLO and BMC.

 

Read and follow the INSTALLATION INSTRUCTIONS in the RELEASE NOTES on that download page.

- I work for Hewlett Packard Enterprise -