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rx2660 halted by itself

 
sakthi_disk
Occasional Advisor

rx2660 halted by itself

rx2660 server halted by itself and in front panel system health led flashing red.

 

Then when i power on rx2660 machine the red indication changed to amber.

 

After a while the amber is gone. The server was running near 1 hrs some time 10minutes or 30 minutes then again its halted by itself.

 

The MP -> SL -> E event log reporting the below mesg.

 

225   BMC      2   POWER_UNIT_DISABLED
                   03 Feb 2013 10:54:40
224   BMC      2   CHASSIS_CONTROL_REQUEST
                   03 Feb 2013 10:54:39
223   BMC     *7   SHUTDOWN_OR_RESET_ON_SENSOR
                   03 Feb 2013 10:54:39
222   BMC     *5   VOLTAGE_DEGRADES_TO_NON_RECOVERABLE
                   03 Feb 2013 10:54:38
221   SFW  0   2   BOOT_SWITCH_INSECURE_MODE
                   03 Feb 2013 10:54:02
220   SFW  0   2   BOOT_START
                   03 Feb 2013 10:53:44
219   SFW      2   CPU_START_BOOT
                   03 Feb 2013 10:53:44
218   BMC      2   ACPI_ON
                   03 Feb 2013 10:53:40
217   BMC      2   POWER_UNIT_ENABLED
                   03 Feb 2013 10:53:39
216   BMC      2   SOFT_RESET
                   03 Feb 2013 10:53:39
215   BMC      2   CHASSIS_CONTROL_REQUEST
                   03 Feb 2013 10:53:34
214   BMC      2   POWER_BUTTON_PRESSED
                   03 Feb 2013 10:53:34
213   BMC      2   POWER_UNIT_DISABLED
                   03 Feb 2013 10:53:27
212   BMC      2   CHASSIS_CONTROL_REQUEST
                   03 Feb 2013 10:53:26
211   BMC     *7   SHUTDOWN_OR_RESET_ON_SENSOR
                   03 Feb 2013 10:53:26
210   BMC     *5   VOLTAGE_DEGRADES_TO_NON_RECOVERABLE
                   03 Feb 2013 10:53:25

  What could be the issue on the rx2660.

 

17 REPLIES 17
Patrick Wallek
Honored Contributor

Re: rx2660 halted by itself

You have power problems.

222   BMC     *5   VOLTAGE_DEGRADES_TO_NON_RECOVERABLE
                   03 Feb 2013 10:54:38

 

It could be the power supply in the system.

 

 

sakthi_disk
Occasional Advisor

Re: rx2660 halted by itself

Already i have checked the rack power junction and rx2660 power card with voltage there is no power problem seems to be present.

 

But in that RACK we have 8 servers, two rx2660 and hp dl series six servers. 

 

1 rx2660 and 6 DL series Servers are running good there is no voltage problem  seems to be present.

 

Anyway i had detach the server from rack and place it on my room when i start the server it is halted by it self.

 

The rx2660 have 2 smps module both are flashing green behind the server. I think the power supply is good.

 

Pls find the MP -> CM -> PS log for you reference.

 

MP:CM> ps


PS
For System Processor Status see the SS command.

System Power state : Off
System Power usage : 11  Watts used in Auxiliary Mode
Ambient temperature: 21  C
Temperature status : Normal


Power supplies                State
-----------------------------------------------------------
Power Supply 1                Normal
Power Supply 2                Normal

Fans                State               Fans                State
-------------------------------------------------------------------------------
Fan  1 (Mem)        Normal              Fan   7 (CPU)        Normal
Fan  2 (Mem)        Normal              Fan   8 (CPU)        Normal
Fan  3 (Mem)        Normal              Fan   9   (I/O)        Normal
Fan  4 (Mem)        Normal              Fan 10  (I/O)        Normal
Fan  5 (CPU)          Normal              Fan 11  (I/O)        Normal
Fan  6 (CPU)          Normal              Fan 12  (I/O)        Normal


 

fhsjvl
Frequent Advisor

Re: rx2660 halted by itself

VOLTAGE_DEGRADES_TO_NON_RECOVERABLE pertains to the output voltage of the P/S, not to the rack power.

 

We have had the same problem twice. In both cases a P/S unit had to be replaced. Apparently even if one P/S unit continues to operate correctly, this problem can halt the system.

sakthi_disk
Occasional Advisor

Re: rx2660 halted by itself

We are having two P/S same module an other machine, Which i have replaced to rx2660.

 

The machine was running 1 hr 45 min only then it is halted again.

 

 

sakthi_disk
Occasional Advisor

Re: rx2660 halted by itself

The MP->SL->E ->A -3 Warning says MEM_NVM_XSUM_BAD

 

158   BMC     *7  0x20511262F0020B30 6000A87060120300 SHUTDOWN_OR_RESET_ON_SENSOR
                                                      06 Feb 2013 14:04:32
157   BMC     *5  0x20511262EF020B20 FFFF030760020300 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE
                                                      06 Feb 2013 14:04:31
147   BMC     *3  0x20511260A9020A30 FFFF016F41080300 POWER_SUPPLY_FAIL_OR_DISCONNECT
                                                      06 Feb 2013 13:54:49
141   SFW  0  *3  0x408015F900E009B0 0000000000000000 MEM_NVM_XSUM_BAD
                                                      06 Feb 2013 13:53:45

 

Is this memory related issue.

S_Logan
HPE Pro

Re: rx2660 halted by itself

Hi Sakthi,

 

Could you please confrim the firmware details of this system.

 

 

Reards,

Surendar

I work for HPE

Accept or Kudo


[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
sakthi_disk
Occasional Advisor

Re: rx2660 halted by itself

The machine is running a day now, but i'm not confirm whether the problem is solved.

 

What we did is reset the BMC & iLO same thing was repeted(Haled every few second or 10min, 20min,45min, 1hrs 10min  and 1hr 45min).

 

Finally we tried Graceful Shutdown from MP-CM-PC-G then manually power on the server its started and i have monitored a day it is not repeting the  problem.

 

The machine is running a day under observation.

 

For your reference pls find the firmware versions

 

MP:CM> sysrev

SYSREV

Current firmware revisions

 MP FW     : F.02.23
 BMC FW    : 05.24
 EFI FW    : ROM A 07.14, ROM B 07.14
 System FW : ROM A 04.11, ROM B 04.11, Boot ROM A
 PDH FW    : 50.07
 UCIO FW   : 03.0b
 PRS FW    : 00.08 UpSeqRev: 02, DownSeqRev: 01

 

 

S_Logan
HPE Pro

Re: rx2660 halted by itself

Hi Sakthi,

 

Please note the altest firmware available please update the system to the latest.

 

Latest Firmware link:
 
 
VERSION:
 
  System FW   : 04.30
  BMC FW      : 05.26
  iLO-2 MP FW : F.02.26
  PDH FW      : 50.07
  UCIO FW     : 03.0b
 
 
Regards,
 
Surendar
I work for HPE

Accept or Kudo


[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
sakthi_disk
Occasional Advisor

Re: rx2660 halted by itself

HI Surendar,

 

The server was running under observation past 19 days without shutdown, 19th day again it is halted by itself.

When i start the server it is halted suddenly sometimes 10minutes, 15 minutes at max 25 minutes running.

 

I have updated the 2009 released firmware see below,

 

OLD FIRMWARE

Current firmware revisions

 MP FW     : F.02.23
 BMC FW    : 05.24
 EFI FW    : ROM A 07.14, ROM B 07.14
 System FW : ROM A 04.11, ROM B 04.11, Boot ROM A
 PDH FW    : 50.07
 UCIO FW   : 03.0b
 PRS FW    : 00.08 UpSeqRev: 02, DownSeqRev: 01

 

UPDATED FIRMWARE

Current firmware revisions

 MP FW     : F.02.25
 BMC FW    : 05.26
 EFI FW    : ROM A 07.14, ROM B 07.14
 System FW : ROM A 04.11, ROM B 04.15, Boot ROM B
 PDH FW    : 50.07
 UCIO FW   : 03.0b
 PRS FW    : 00.08 UpSeqRev: 02, DownSeqRev: 01

 

The System FW : ROM A is not updated i don't know the reason why, Do you have any idea aboout this issue  what could be the problem.

 

Otherwise can i try the latest firmware.

 

Regards,

Sakthi