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Ajax Truclient - Failed to stop. Reason: Timeout

Frequent Advisor

Ajax Truclient - Failed to stop. Reason: Timeout

Hi,

When we are executing Ajax TruClient script in performance center, we are getting "Failed to stop. Reason:Timeout" error after 3rd or 4th iteration.
We are not facing this issue for all scripts for same LG. However, same script is working fine on other LG machine.

Please suggest.

Regards,
Deepak
7 REPLIES
Frequent Advisor

Re: Ajax Truclient - Failed to stop. Reason: Timeout

Vugen11.51
LG 11.51
Ajax TruClient FF protocol.

Regards,
Deepak
HPE Expert

Re: Ajax Truclient - Failed to stop. Reason: Timeout

Need to examine the script to understand the phenomena.
Do you have proxy configuration that the script needs? Do you have Simulate New User turned on? Do you have Init or End steps?
Guy Rosenthal
Network Virtualization PM
Frequent Advisor

Re: Ajax Truclient - Failed to stop. Reason: Timeout

Hi,

 

Do you have proxy configuration that the script needs? YES. We are using manual proxy.

 

Do you have Simulate New User turned on? No. We have unchecked this option.

 

Do you have Init or End steps? Yes. We have put login section in Init and Logout in End step.

 

However, other scripts with above settings are working fine. We are facing this issue with 2 scripts.

 

Please let me know if you need more information.

 

Thanks in advance.

 

Regrards,

Deepak

HPE Expert

Re: Ajax Truclient - Failed to stop. Reason: Timeout

You should send the script for examination + extended logs with the faliures.

You should open a formal support ticket for it.

Guy Rosenthal
Network Virtualization PM
Frequent Advisor

Re: Ajax Truclient - Failed to stop. Reason: Timeout

Ok. I will do that. But these scripts are working fine on other LGs. So I am not able to find out the exact issue(LG issue or script issue).

 

Regards,

Deepak

HPE Expert

Re: Ajax Truclient - Failed to stop. Reason: Timeout

Mostly it is due to configuration differences between the LGs (e.g. proxy settings, certificates etc...)

 

Guy Rosenthal
Network Virtualization PM
Frequent Advisor

Re: Ajax Truclient - Failed to stop. Reason: Timeout

Thank you Guy Rosenthal.

 

I will update here once I get the resolution for this issue.

 

Regards,

Deepak