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offsite notifications and phantom mailboxes

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Regular Advisor

offsite notifications and phantom mailboxes

Hi,

 

I have offsite notifications setup on my nbx 5000, 6.5.22p03.  I know it works as I get my voicemail sent to my email.  I set this up for one of my phantom mailbox users as they rarely check their voicemail.  This way they get notified via email when they a voicemail and can listen to it then and delete it when they get to work.  Unfortunately the phantom mailbox user is not getting any email. I know phantom mailbox users can't be notified of voicemail via a telephone line as only  users with a telephone have access to a telephone line.  Can phantom mailbox users be notified by email they have voicemail?

 

Thanks,

16 REPLIES
Valued Contributor

Re: offsite notifications and phantom mailboxes

[ Edited ]

No .

 

Try using a dummy mac address for the tel and assign it to the user . 

 

something like 00e0bb123456

Regular Advisor

Re: offsite notifications and phantom mailboxes

I added a dummy telephone and assigned the telephone to the user.  I left a VM and it didn't not send any email.  The user kept the same extension (3519).  Do you have any other ideas?

Thanks,

 

Trusted Contributor

Re: offsite notifications and phantom mailboxes

HI.

First of all, check and make sure that "for Urgent messages only" was not checked.. that is the default and the most common error.

If that is not it, then we would require logging.

go to the page /ip_address/sec_cont/ops/cfglog.htm

click on Event log filter -all,

output to disk

New component message filter, click on all, in custom settings, put in -1

then scroll down and click on NBXinetnot0..

at bottom of page, click apply

 

Now leave a vm on the extension.... wait a few minutes.

In netset ,enter /ip_address of nbx/htfs0/NBossLog.txt (watch the capital letters)

The log will come up.

cut and paste the nbxInetnot0 here for analysis.

Regular Advisor

Re: offsite notifications and phantom mailboxes

[ Edited ]

Enable offsite notification for all messages is selected.

 

I will make the changes when everyone has gone home.

Regular Advisor

Re: offsite notifications and phantom mailboxes

Ok I made the changes and nbxInetnot0 does not show up in the log.  I tried leaving a VM for me and 3519.  I got an email, 3519 did not.

 

I have the following settings for the logging:

 

Event Log Filter - all options checked

Output To - disk

New Component Message Filter - all checked and custom setting 0xffffffff

nbxINetNot0 - Errors Warnings Debug - fffffff

 

The NBossLog.txt has the following for the first 3 lines:

NBX LOGGING FACILITY LOG FILE                                                                                                                             
Software Version: R6_5_22, Nov 18 2009                                                                                                                    
0406:164559:0249 Logfile Created
Trusted Contributor

Re: offsite notifications and phantom mailboxes

do you see in the log any DNS or SMTP messages with successful delivery? can you post your log here (just the part when you did the vm?)

Regular Advisor

Re: offsite notifications and phantom mailboxes

I must not have waited longer enough for the log.  I have several nbxINetNot0 entries in the log today.

 

I have been testing from both outside and inside VMs.  I can receive email from both.  The VM only user (3519) never receives any email.

 

I have the following in the log:

 

 

0428:164237:0384 H3LinkLayer    E Got a Pkto TimeOut - Application Should Mark Device 0xe0 0xbb12 0x3456 DOWN ..                                          
0428:164256:0769 H3LinkLayer    E Got a Pkto TimeOut - Application Should Mark Device 0xe0 0xbb12 0x3456 DOWN ..                                          
0428:164434:0596 nbxINetNot0    L Received DELIVER Msg for User:407, SessionId:29                                                                         
0428:164434:0596 nbxINetNot0    L Received EMail delivery request for User:407, SessionId:29                                                              
0428:164434:0596 nbxINetNot0    L isipv4address=0                                                                                                         
0428:164434:0596 nbxINetNot0    L Get Ip address in the first packet,send at 10.100.159.3                                                                 
0428:164434:0596 nbxINetNot0    L DeliverEMail: Found Address Record: Attempting to send NBX notification via mail host 10.100.159.3                      
0428:164507:0115 SNTP           W LI VN Mode do not conform in the SNTP packet received from the Server. ucLIVNMode: 4, ucStratum: 0                      
0428:164507:0115 SNTP           W Invalid LI VN Mode received from the Server.                                                                            

 

The H3LinkLayer message is when I leave a VM for 3519.  The next messages are when I a VM to myself.

The bottom 2 messages are interesting for another time.

 

Thanks,

 

Valued Contributor

Re: offsite notifications and phantom mailboxes

[ Edited ]

This does not show the complete string of messages for inetnot0 . Without that we cannot tell . Need to know what the server is doing ( answering the smtp request , etc ) . You need to enable nbxintenot0 and then paste the whole results on here . 

Regular Advisor

Re: offsite notifications and phantom mailboxes

[ Edited ]

I have just left a VM for user 3519 at 5:22PM.  I have waited 10 minutes for the system to write the data to the logs.  I don't see any nbxintenot0 messages in the log during time period.  I think I have it setup correctly per the picture

 

The only thing in the logs from that time period are:

0620:172154:0499 H3LinkLayer    E Got a Pkto TimeOut - Application Should Mark Device 0xe0 0xbb12 0x3456 DOWN ..                                          
0620:172240:0115 H3LinkLayer    E Got a Pkto TimeOut - Application Should Mark Device 0xe0 0xbb12 0x3456 DOWN ..                                          
0620:172259:0346 H3LinkLayer    E Got a Pkto TimeOut - Application Should Mark Device 0xe0 0xbb12 0x3456 DOWN ..     

I should note that this is still with 3519 setup to use a dummy telephone with a dummy mac address.

Trusted Contributor

Re: offsite notifications and phantom mailboxes

If you go into x3519 voicemail, is it there?

seems system did not even try to send out the offsite notification.. check and make sure you have

something in both smtp domain and dns defined in the System Wide Settings.

Regular Advisor

Re: offsite notifications and phantom mailboxes

Yes the VM was waiting for the user.

The system is setup correctly to send email notifications because I have gotten all of my notifications.  I have a real telephone and have been getting notifications since I setup the system to do so.  It seems that the phantoms mailboxes just can't be made to do this.  Strange.  I am running 6.5.22p03.  I saw that p05 was available.  Is that still the latest version?  Does anyone know what p04 and p05 fix?

Valued Contributor

Re: offsite notifications and phantom mailboxes

Logging or a network trace is the only way to get to the bottom of this . You need to see if the NBX is sending the msg to a server , and what the response is back form the server . without this info , we cannot see if its being sent at all ...

Trusted Contributor

Re: offsite notifications and phantom mailboxes

I would suggest one more test, creating a new telephone/user with a fake mac address.

Go into the Telephones page, click on Add, and creat a new extension and put in a fake mac address.

then go to users, set up the offsite notification, and see if that works... You should also initialize the voicemail first by going into a telephone, dialing 500**, then the extension number and set up the vm.

Regular Advisor

Re: offsite notifications and phantom mailboxes

This user already has a fake mac address telephone assigned them.  I will try to get a network trace. 

Valued Contributor

Re: offsite notifications and phantom mailboxes

Mirror the NBX port on the switch and do a network trace . Then make a call ( no new messages in the mailbox ) and then review the trace for smtp traffic . Pretty simple to look at and see the messages between the NBX and the DNS / eXchange server and see why the message is not being sent or if it is being rejected . 

Regular Advisor

Re: offsite notifications and phantom mailboxes

The problem is fixed.  There were a few different issues:

1.  You must Enable offsite notification for all messages for user which I already did.

2.  You must Enable offsite notification in NBX Messaging > Configure > Off Site Notification which I already did.

3.  You must also Enable offsite notification in User Configuration > Class of Service > COS Group in which the user is a member.  This I did not do.

 

Once I enabled Step 3 I tried leaving a VM for my test account that had a fake MAC address.  It didn't work.  I deleted the test account and the fake telephone.  I then created a new phantom mailbox and left a VM.  It still didn't work.  I tried various things for about an hour and go tired of the system saying "You have reached the mailbox for extension 3536.  After the tone please record a message......

So I setup the mailbox with a pin and a 1 second introduction.  I tried again and this time I received the email notification.

 

In short there are 3 places to enable notifications.  You must also setup VM for the account.  Then it works.

 

Thanks for everyones help.