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Alert not closing

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Regular Advisor

Alert not closing

Hello experts,

 

i have cerated enrichment, one for critical and other normal,since the same trap is carying both critical and normal message.
But the normal alert is not closing the critical one.Do i need to do some other config to get this done ?

 

NNMi 923 on windows

 

Thanks in advance.

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Respected Contributor

Re: Alert not closing

Hello , 

 

 

Check Pairwise configuration , The Critical Event must come first then Normal one will close it if it's configured with the pairwise configuration .

All the best .
Saying Thanks by hitting Kudos :)

Regards
Mostafa Hassan
HP AIS NNM-NA-OO
CCNA-CCNP-ITIL-VCA-Cloud-VCA DataCenter
1 REPLIES
Respected Contributor

Re: Alert not closing

Hello , 

 

 

Check Pairwise configuration , The Critical Event must come first then Normal one will close it if it's configured with the pairwise configuration .

All the best .
Saying Thanks by hitting Kudos :)

Regards
Mostafa Hassan
HP AIS NNM-NA-OO
CCNA-CCNP-ITIL-VCA-Cloud-VCA DataCenter