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NNM tip:NPS 9.20 Upgrade fails with Perl errors on Windows platform

HPE Expert

NNM tip:NPS 9.20 Upgrade fails with Perl errors on Windows platform

 

When trying to set the file permissions on the perl modules an error has occured.Run the command to verify the permissions error:

cacls.exe "%NNMINSTALLDIR%\nonOV\perl\a\lib\5.8.8" /T /E /G "Everyone":F

 

This will display an error such as the following, note the file may be different.

 

processed dir: D:\Program Files (x86)\HP\HP BTO Software\nonOV\perl\a\lib\5.8.8\Math
processed dir: D:\Program Files (x86)\HP\HP BTO Software\nonOV\perl\a\lib\5.8.8\Memoize
processed file: D:\Program Files (x86)\HP\HP BTO Software\nonOV\perl\a\lib\5.8.8\Memoize.pm
Access is denied.

 

The problem is caused by the permissions on the file not allowing even the administrator to have access to the file to change the file permissions.

 

 

The solution provided for this issue can be found in the following KCS doc

 

http://support.openview.hp.com/selfsolve/document/KM00798402

 

Please visit us in the new customer support forum http://h30499.www3.hp.com/t5/Network-Node-Manager-Support/bd-p/network-node-mgr-support-cust-forum#.UynxiPl5NB8   for more tips like this.

 

 HP Support

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