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Outlook 2010 and TRIM 6.2

Occasional Visitor

Outlook 2010 and TRIM 6.2

Hi all - we are currently trialling Outlook 2010 as we move away from GroupWise and we have TRIM 6.2 (2.4.1240). At the moment we cannot seem to get all the TRIM add-in icons enabled on the e-mails. (See attached) - is this a known problem or is it (very likely) that we have missed something.


Regards,

Bev.

3 REPLIES
Honored Contributor

Re: Outlook 2010 and TRIM 6.2

Hi Bev, I believe that only TRIM v7.1 will support Outlook 2010 .

 

I'm attaching the documents which show which products v6 supports and which products v7.1 supports, for you.

 

Edited:  Added the support matrix for TRIM v7.01 also

Occasional Visitor

Re: Outlook 2010 and TRIM 6.2

Many thanks for the prompt reply. We are not going to be upgrading to 7 until next year sometime. It could be that we live with the greyed out buttons as staff will still be able to catalogue mail for now.


Regards,
Bev.

Honored Contributor

Re: Outlook 2010 and TRIM 6.2

Though not supported, one of the things you COULD try, would be to uninstall TRIM on the client workstation, then reinstall it.