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Has any worked on HPOO-ServiceNow Integration

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Valued Contributor

Has any worked on HPOO-ServiceNow Integration

Hi Guys,
 We have a customer require ment to integrate with HPOO and Service Now. Can anybody tell me possible usecases or  workflows  that can be developed with the Integration?

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Valued Contributor

Re: Has any worked on HPOO-ServiceNow Integration

The integration was pretty straight forward and completed successfully.

6 REPLIES
Occasional Advisor

Re: Has any worked on HPOO-ServiceNow Integration

Hello,

 

You can use the webservices of HPOO and Service now for integration that are provided with them and do required customizations.

 

Thanks

Krupakara

Valued Contributor

Re: Has any worked on HPOO-ServiceNow Integration

Hi ,

 

I have URL , How can I import WSDL to HPOO . I want to integrate Incident managment to HPOO . The URL I had accessed is below 

 

https://XXXXXXX.service-now.com/incident.do?WSDL

 

 

 

Please check wheather I have accessed correct file ?I have attached and renamed as (.txt file , original  incident.do file)

. Please suggest what are steps need to be taken next .

Occasional Visitor

Re: Has any worked on HPOO-ServiceNow Integration

Hi I wanted to integrate HP OO with Service-Now to call OO flows from Service-now whenever a new ticket is triggered. Could you please help me with the steps for the same. I could integrate OO with service-now to update the tickets. However , need to integrate the other way from service-now -> HP OO. plaese help.

Occasional Advisor

Re: Has any worked on HPOO-ServiceNow Integration

There maybe a way to run RSFlowInvoke when a new ticket is created or in a state change to run a specific workflow.  You can research at http://wiki.servicenow.com/index.php?title=Main_Page.

 

What we have done is run a scheduled flow to periodically check for change tickets in Planning state that contain a specific user in the watch list.   When we find we we start processing the ticket with OO.

 

Bob

Occasional Visitor

Re: Has any worked on HPOO-ServiceNow Integration

Hi,

 

You can integrate ServiceNow using informatica cloud.Please visit the following link
for detail:

http://mansasys.com/servicenow


Hope this will help you out.


Thanks,
PBoora

 

Valued Contributor

Re: Has any worked on HPOO-ServiceNow Integration

The integration was pretty straight forward and completed successfully.