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Only print 2 sided documents on a 4Si

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Only print 2 sided documents on a 4Si

I have a LaserJet 4si in a network environment with about 30 users. Everyone but one person can print fine. This one user has the problem where he/she can only print two sided documents. I've updated drivers, and still no success. The option to print one sided or two sided is not available. How do I fix this issue?
2 Sided Only 4Si