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Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

 
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Blue Screen Trap (BugCheck, STOP: 0x0000003B

What causing the following error and how to resolve this issue: Blue Screen Trap (BugCheck, STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80001025A3D, 0xFFFFFAD2FA0DB870, 0x0000000000000000)) Thanks
12 REPLIES 12
KarloChacon
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

server model?
Operating system?

sorry we are not magician.
Didn't your momma teach you to say thanks!

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

ooops, sorry my dear friend. Here is the information you have requested;

OS: MS Windows Server 2003 R2 x64 Edition
SVR Model: HP Proliant DL580 G5
Total Physical Memory: 131,068.61MB

Thanks a ton again.

cheers
Rajah
KarloChacon
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

thanks for the info
much better now

first recommendation in case you have not done it
update System ROM to latest
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&swItem=MTX-6ca51fc87f704dc5980ce5dd4e&prodNameId=3562405&swEnvOID=1113&swLang=8&taskId=135&mode=5

also check these 2 MS articles
http://support.microsoft.com/kb/923187
http://support.microsoft.com/kb/941410

how many times a day you server gets this blue screen?

is the server doing something special when it crashes? like high workload, backing up, or something like that?

bye
Didn't your momma teach you to say thanks!

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

Hi,

Do you know how to verify the current ROM version before the upgrade as per your recommendation?

Preferably not via reboot to check the current version?

thanks

cheers
Rajah
KarloChacon
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

by using System Management Homepage
Home -> System -> System Board -> ROM Version (I hope I am not wrong with since I don't I have a system in of front of me or ilo)

of Start Button -> Accessories -> System Tools -> System Information Once there "BIOS Version/Date"

bye
Didn't your momma teach you to say thanks!

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

Hey buddy,

thank you for all the prompt feedback. I will revert back once I have executed your suggestion, to upgrade the current ROM version.

thanks again

cheers
Rajah
KarloChacon
Honored Contributor
Solution

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

hi

how's everything going with your server?


bye
Didn't your momma teach you to say thanks!

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

Hi,
I believe you solution works. So far no unexpected reboots and the bug check error in the IML.

Re: Blue Screen Trap (BugCheck, STOP: 0x0000003B

closing the forum, u r the man!!!