BugCheck, STOP: 0x000000F4 (0x0000000000000003

[Tharmarajah Kesavan]

I have the following issue on my server and need an expertise advice as how to resolve this incident on our server.

Server: PROLIANT DL580 G5
OS: windows server2003 R2 Ent x64 edition
IML error: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFADFFF8E3A40, 0xFFFFFADFFF8E3CA8, 0xFFFFF800013C0FE0))

Appreciate and thanks a ton if you guys could able to help me to resolve this incident.

cheers
Rajah

[KarloChacon]

hi


you should start trying the latest System ROM

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&swItem=MTX-6ca51fc87f704dc5980ce5dd4e&prodNameId=3562405&swEnvOID=1113&swLang=8&taskId=135&mode=5


and get the service pack or latest updates for your system

http://support.microsoft.com/kb/904779

what about Drivers (proliant support version)?

bye

[KarloChacon]

what a minute is this the same server?


http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1280267

bye

[Tharmarajah Kesavan]

Hello Buddy,

this is a totally different server :O . It has the ROM updated to the latest version and also has SP2 applied.

Any other suggestions?

cheers
Rajah

[KarloChacon]

that's a relief I thought it was the same server

well what about firmware update for he other components? and as I asked you before what about proliant support pack? 8.11?


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&prodNameId=3562405&swEnvOID=1113&swLang=8&mode=2&taskId=135&swItem=MTX-5458dd9c94144c24b86e75b818


to tell you the truth there is no much information about that blue screen

let see tomorrow to check more resources

bye

[KarloChacon]

I did not find any more info about that BSOD

even though try updating Proliant Support pack and let me know

[Peter Stringer]

We have had exactly the same problem, we are running 64 bit Enterprise on 2003 R2. We also have the best support contract with HP, I have been disappointed in the HP Level of expertise, as we have a project to Virtualize our entire Datacenter environment I doubt if we will be buying HP. This is supposed to be a high end flagship bit of kit.

We first had a problem when the server rebooted itself with the ASR Function, after an unrecoverable system error code. HP asked me to upgrade all firmwares, system bios and PSP to version 8.11a. they assured me that upgrading Bios to 09/23/2008 would fix the problem.

After I had done this we had two Blue Screen traps.

They have escalated the problem. My confidence in them is rapidly diminishing. As they don't seem to know what they are doing. I would like to speak to a 3rd level support person who know's his onions so to speak rather than some body sitting in India speaking from a standard script.

[Matt Kramer]

We are still having this exact same BSOD with a 0xF4 stop code on a DL180. No memory.dmp is every created even though the system is configured to write out the file to the root of the os drive. This is Server 2008 x64 on a DL180 G5 with two NC360T NICs and a P400 controller.

Do you get a memory.dmp created?

[Ryuichi Shudo]

The same phenomenon has occurred with three servers that I have.
It occurred five times between November 6 and today.

What is the model number of your servers?

My server : HP DL380 G5 433527-291.
Smart array E200 controller and 128MB BBWC enabler are installed.
OS: windows server 2003 R2 SP2 STD x64 edition

The problem has not occurred in 32bit of the same composition.
Moreover, the problem has not occurred even to Smart array P400 controller of DL380G5 433525-291 of 64bit.

I feel the problem in the combination of WinServer2003 64bit and Smart array E200 controlle.

[Prabhu Raj]

Hi,
This seems to be a communication issue between HDD-BackPlane-Controller-CHIPSET.

Re-fixing the first 3 components should solve the issue.

If not then Kindly update the latest firmwares (not from the Firmware maintenance disk but from the site) and update it.