Crash Dumps

[Paul W Bennett]

I have a problem with three DL 380 servers running Windows 2008 that continue to blue screen, any help would be greatly appreciated.

BSOD Error
BAD_POOL_HEADER
STOP:0x00000019 (0x0000000000000021, 0xfffffA8019D24000,

I have logged a call with both HP and Microsoft to help resolve but so far they have been unable to identify the problem. Unfortunately for some reason Iâ m not getting kernel dumps. After turning ASR off when the servers blue screen they just sit there, with the last event being initializing disk for crash dumpâ ¦..

I tried pretty much everything I (and Microsoft and HP) can think of to get dumps working. I have listed all the steps Iâ ve taken so far to get the memory dumps.

Action taken so far:
â ¢ set a manual crash dump to initialsize 9000 and maximumsize 9000 so that our paging file is definitely greater than RAM (even though it's a kernel dump
â ¢ Set Crash control to auto reboot HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl
â ¢ Installed the latest firmware and driver for the HP Smart Array P400 controller.
â ¢ Removed physical memory, leaving only 8G
â ¢ System board has been replaced by HP
â ¢ NC364T, Quad port NIC has been replaced by HP

My configuration is as follows:
â ¢ Proliant DL380 G5, Product ID 458561-421
â ¢ iLO2 Advanced enabled, Firmware 1.70
â ¢ System ROM P56
â ¢ Dual Fans, Dual quad core processors
â ¢ Smart Array P400 RAID controller, Firmware 5.26
â ¢ Raid controller configured as 1 logical volume, 2 drive mirror, with on online spare, 3 drives total
â ¢ 1 QUAD Port NC364T card installed
â ¢ 32GB Memory

SystemInfo

ost Name: Server1
OS Name: Microsoft© Windows Server© 2008 Enterprise
OS Version: 6.0.6001 Service Pack 1 Build 6001
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Server
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: 55041-098-5042163-76696
Original Install Date: 07/10/2008, 12:25:17
System Boot Time: 19/07/2009, 09:50:52
System Manufacturer: HP
System Model: ProLiant DL380 G5
System Type: x64-based PC
Processor(s): 2 Processor(s) Installed.
[01]: Intel64 Family 6 Model 23 Stepping 6 GenuineIntel ~3166 Mhz
[02]: Intel64 Family 6 Model 23 Stepping 6 GenuineIntel ~3166 Mhz
BIOS Version: HP P56, 01/11/2008
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 8,189 MB
Available Physical Memory: 7,027 MB
Page File: Max Size: 17,186 MB
Page File: Available: 15,930 MB
Page File: In Use: 1,256 MB
Page File Location(s): C:\pagefile.sys
Domain: domain.intra
Logon Server: \\server2
Hotfix(s): 37 Hotfix(s) Installed.
[01]: KB938464
[02]: KB950050
[03]: KB950858
[04]: KB950904
[05]: KB950974
[06]: KB951978
[07]: KB952004
[08]: KB952287
[09]: KB953341
[10]: KB953733
[11]: KB954211
[12]: KB954234
[13]: KB954366
[14]: KB954459
[15]: KB955069
[16]: KB955302
[17]: KB956572
[18]: KB956589
[19]: KB956697
[20]: KB956774
[21]: KB956802
[22]: KB956841
[23]: KB957095
[24]: KB957097
[25]: KB957200
[26]: KB957388
[27]: KB957517
[28]: KB958623
[29]: KB958644
[30]: KB958687
[31]: KB958690
[32]: KB959426
[33]: KB959962
[34]: KB960038
[35]: KB960225
[36]: KB960803
[37]: KB967902

Roles and features enables:
â ¢ MPIO
â ¢ Hyper-V
â ¢ Backup
â ¢ APC PowerShute Business Edition
â ¢ DPM Backup agent

[rezl]

Hi guy

Do you Can fix the problem ?

[JohnWRuffo]

Have you tried disabling APC service?  What is the load your virus protection software is placing on the server?  These can be hogs!

What is the frequency of the crash?   Random or is there a pattern?