DL320e with P420 Array Controller doesn't showing SAS drives

[gabriel1986]

Hello,

In order to use SAS drives, I've just installed a P420 Array Controller in a HP DL320e Gen8 Server (Which came from factory with an onboard B120i controller, which only supports SATA).

The server can see the controller, but not the SAS drivers, I tried disabling the onboard controller in order to avoid any conflict, but no luck with this.

Im wondering if is a cable or hard drive backplane issue. The cable is Mini SAS to SATA, please somebody correct me if I am wrong, but I thought that SATA and SAS cables are the same. Also, if I am wrong, should I replace only the cable, or the cable AND the hard drives backplane? (Which has SATA connectors)

Thanks in advance for any input!

[Murali_V · Accepted solution]

Hi, 

This seems to be issue with Cabline, refer HP ProLiant DL320e Gen8 Server User Guide > Storage cabling and make sure that you have connected all the cables properly: 

DL320e Gen8 Server User Guide:

http://h20566.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c03428882-2

Refer Page number 55 for Cabling and Page number 38 for Controller options (under Hardware options installation). 

Also, if you have bought the controller as option page (631670-B21 or 631671-B21) you have all the cables included.

If controller is not from option part refer option part content from: 

http://partsurfer.hp.com/Search.aspx?searchText=631670-B21

Hope the above information will help you. Please update the results.

Regards, 

Murali Mohan 

[Murali_V]

Make sure you have all parts from http://partsurfer.hp.com/ShowPhoto.aspx?partnumber=671353-001

[gabriel1986]

Thanks Murali_V! As you pointed, I turned out to be a wiring problem, 

Thanks!

[Murali_V]

You are welcome & I am glad to know that the steps helped you.