DL360 Gen9 - 'Power and Thermal Calibration' Freeze

[Spaigy]

Good Morning, 

I have an issue with two DL360 G9 Servers - both will occasionally hang at 'Power and Thermal Calibration' on boot. The machine has clearly halted as pressing the power button immediatley turns the machine off. 

Both servers are the following spec:

774435-425 HP ProLiant DL360 Gen9 E5-2620v3 1P 16GB-R P440ar 500W PS Base SAS Svr/TV

720478-B21 HP 500 W Flex Slot Platinum Hot Plug Power Supply Kit

One has 3x 

759208-B21 HP 300GB 12G SAS 15K rpm SFF (2.5-inch) SC Enterprise 3yr Warranty Hard Drive

(2x configured in RAID1 and 1x Hot Spare)

The other has 2 of the above drive and 2x

759212-B21 HP 600GB 12G SAS 15K rpm SFF (2.5-inch) SC Enterprise 3yr Warranty Hard Drive

Which are configured in two seperate RAID1 arrays. It also has additional memory:

726719-B21 HP 16GB (1 x 16GB) Dual Rank x4 PC4-2133P-R (DDR4-2133) Registered

They were purchased approximatley 3 months apart. I have set one to 'Maximum Performance' in the power settings, the other is currently set to the factory power configuration. I have seen both freeze at different times. 

Has anyone else experienced anything similar?

Thanks

Craig

[Suman_1978]

Hi,

Such issues can be resolved by updating the BIOS and iLO firmware.

Please download the latest version of BIOS and iLO4 firmware from the below link by choosing the OS.

http://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=7252838

Thank You!
I am a HPE employee
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[Andrea Cicchelli]

I solved disconnecting all USB cables (no keyboard and mouse) and turn on the server again

[Harsh_b]

Hello Craig, 

Please ensure that all firmwares are updated to latest version 

Refer to below articles reporting similar issues and solutions as well

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05114323

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04941054

[Moderator note: The mentioned links are no longer valid. Please visit the https://support.hpe.com/connect/s/?language=en_US ]

Regards

Harsh_b