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11-24-2014 01:19 AM
11-24-2014 01:19 AM
HPSUM V7.1 error when starting
Hi,
We get the folliwng error when starting HPSUM (runing as administrator/login as local admin as well):
"HPSUM_service_x86.exe - Entry Point Not Found:
The procedure entry point InetPtonW could not be located in the link library WS2_32.dll"
We only get this on the following two servers which both have Server 2003 SP2 Std and IE7:
DL385G7
DL380G5
All of the 2008R2 servers run HPSUM without an issue.
Is this down to IE7 or am I overlooking something else ?
Any ideas would be appreciated !
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11-24-2014 09:35 PM
11-24-2014 09:35 PM
Re: HPSUM V7.1 error when starting
Hi,
According to HP SUM 7.1.0 Release Notes:
Supported browsers
• Internet Explorer version 9, 10, or 11
• Firefox version 17 ESR (Linux) and version 18 (Windows) or later
• Chrome version 24 or later
Prerequisites
HP SUM uses the host system’s language settings to determine which language it displays.
For Windows, WS2_32.dll is required.
Regarding InetPtonW function, read this.
It could be either IE7 issue or WS2_32.dll
Thank You!
I am a HP employee
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03-19-2015 01:21 AM
03-19-2015 01:21 AM
Re: HPSUM V7.1 error when starting
Hi
I'm having this issue on a server 2003.
but not sure I understood what the solution was :-)
proberly it's my IE thats old... but how to start in chrome or firefox?
have set firefox as default browser
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03-19-2015 02:32 AM
03-19-2015 02:32 AM
Re: HPSUM V7.1 error when starting
According to the release notes you need windows 2008 or 2012:
http://h10032.www1.hp.com/ctg/Manual/c04422919.pdf
Hope this helps!
Regards
Torsten.
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