High rate failure of 1.2TB HD on HP DL380p Gen8 with fully populated (25) hard drives.

[brodbobot]

High rate failure of 1.2TB HD on HP DL380p Gen8 with fully populated (25) hard drives.

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‎01-25-2016 12:04 PM

HP DL380p Gen8

Smart Array 420i

25 hard drives

OS - Red Hat 6+

This a global issue...

This brings the total of 1.2TB HDDs replaced to 20 so far, a case was raised with HP because of the high number of failures, there are a couple of strange issues about these incidents, all the failed HDDs are in slot 20 as a hot spare, the controller is at 5.22,  yet HP did not pick up on this, if we had received a bad batch of HDDs, the failures would be in various slots, the odds of installing every bad HDD in slot 20 are vast.

Smart Array P420i in Slot 0 (Embedded)    (sn: 001438031178480)

   array A (SAS, Unused Space: 0  MB)

      logicaldrive 1 (279.4 GB, RAID 1, OK)

      physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 300 GB, OK)

      physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 300 GB, OK)

   array B (SAS, Unused Space: 0  MB)

      logicaldrive 2 (16.4 TB, RAID 6, OK)

      physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:5 (port 1I:box 1:bay 5, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:6 (port 1I:box 1:bay 6, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:7 (port 1I:box 1:bay 7, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:8 (port 1I:box 1:bay 8, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:9 (port 1I:box 1:bay 9, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:10 (port 1I:box 1:bay 10, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:11 (port 1I:box 1:bay 11, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:12 (port 1I:box 1:bay 12, SAS, 1200.2 GB, OK)

      physicaldrive 1I:1:13 (port 1I:box 1:bay 13, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:14 (port 2I:box 1:bay 14, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:15 (port 2I:box 1:bay 15, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:16 (port 2I:box 1:bay 16, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:17 (port 2I:box 1:bay 17, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:18 (port 2I:box 1:bay 18, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:19 (port 2I:box 1:bay 19, SAS, 1200.2 GB, OK)

      physicaldrive 2I:1:20 (port 2I:box 1:bay 20, SAS, 1200.2 GB, Predictive Failure, spare)

   Enclosure SEP (Vendor ID HP, Model Gen8 ServBP 25+2) 377 (WWID: 5001438029C5DE13

[CallMeStabby]

I didn't see how often a drive will fail for you.

Generally, using disks larger than 1 TB is a RAID 5 is not suggested due to increased rate of failure. This really isn't much different on RAID 6 arrays. RAID 6 will just provide more redundency to make up for the higher rate of drive failures.

I'm not saying you don't have a deeper problem causing the failures, but I just want to make sure you understand that RAID 5 and 6 arrays with disks larger than 1 TB will most certainly have a higher rate of failure than if they were in a RAID 10.

[brodbobot]

I agree, but why only on all the failed HDD's are in slot 20 as a hot spare.

[mmongare]

i have also same kind of issue. i have around 25 server running with redhat Linux first two disk is mirrored and third is used as Spare disk. and around 13 servers i faced issue spare disk is in predicitive failuer. its very strange still HP is not revert on this

[Torsten.]

This is a known controller firmware bug.

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5212599&swItemId=MTX_71dbd7bea4dc4825ab381e81e1&swEnvOid=4103#tab4

A physical drive configured as a spare drive might indicate predictive failure sooner than expected.

Solved in version 7.02.