ML570 G3 White Screen at Smart Start 8.3 Insight Diagnostics

[efirkey]

I am trying to run insight diagnostics on my ML570 G3 System but all I get is a white screen.    Smart Start 8.3 runs without an issue until I run diagnostics.  It says it is loading the drivers, the status bar briefly turns green, and then I get a white screen.  I can right click on the white screen and get reload and back commands.  The only way out of the white screen is a hard power off.

The only way I can get the diagnostics to work is if I use an older version of smart start...smart start 7.91.  When I run complete test diagnostics with version 7.91 everything passes.

I am able to load windows server 2003 using smart start 8.3.  Like I said everything appears to work except diagnostics.

The same smart start 8.3 disk works on another ML570 G3 and I can run the diagnostics without issue.

[krishblr]

Hello,

Please ensure Bios firmware is updated to the latest, cross check what is the difference (hardware part)  between working and non working Server.

- Uninstall if any non HP components installed on the Server which is having the issue.

- Try offline upgrading.

- Check the CD/DVD device for working.

---------------

I am an HP employee.

If you want to thank... , Please click on the Kudos