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07-31-2011 02:01 AM
07-31-2011 02:01 AM
Hi
We have server that obselete and I want to know if out of support or service
Because I understand the HP have policies when it obselete server is not anymore supported
Please find below our server that I need to validate if HP still supported
a. DL 380 G3
b. DL 380 G4
c. DL 380 G5
Solved! Go to Solution.
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07-31-2011 12:54 PM
07-31-2011 12:54 PM
Re: Out of Support - HP Server
Do you have a support contract for these? Does it tell you when no longer supported?
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07-31-2011 09:55 PM
07-31-2011 09:55 PM
Re: Out of Support - HP Server
I have no idea about the support contract that we have as far as I know 3 years waranty from time of purchase
I want to know only from the side of server if this product is out support due obselete server
Do you have any idea where to find a document which HP server model is out of support ?
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08-01-2011 12:37 AM
08-01-2011 12:37 AM
Re: Out of Support - HP Server
Hi Guy's
I just want to know only if the below is model is out support by HP because is obselete server may the HP is not supporting the below model. Becuase we're doing inventory of server
DL 360 G4
DL 380 G3
DL 380 G4
DL 380 G5
DL 580 G3
DL 580 G4
DL 580 G5
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08-01-2011 02:45 PM
08-01-2011 02:45 PM
Re: Out of Support - HP Server
Hi :)
Took some time to get these info for you:
DL360 G4 - March 31st 2006
Dl380 G3 - Jan 31st 2005
DL380 G4 - Feb 18th 2007
DL380 G5 - November 30th 2009
DL580 G3 - May 31st 2007
DL580 G4 - June 30th 2008
DL580 G5 - Dec 31st 2010
Note: If you have an existing contract with HP, HP will honour the contract. But if you wish to extend the contract, you will need to work with HP Sales and information team as above said Servers are already reached EOL
Kick Kudos if I was able to help :)
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08-01-2011 10:28 PM
08-01-2011 10:28 PM
Re: Out of Support - HP Server
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08-01-2011 10:35 PM
08-01-2011 10:35 PM
Solution
@Sirajul haque wrote:
DL380 G5 - November 30th 2009
Are you sure? I got mine in Nov 2007 and its 3-year warranty expired in 2010 - and I did have an option to get a 5-year warranty for it (which would make it still supportable today). I also got an offer to extend that warranty at the time of expiration. Also, when you look at DL380 G5 support page, current OS release are still supported, and there are driver and firmware updates for the server. So to me, it looks like it's still supported.
(if my post was helpful, please "mark as a solution" or give "kudos" - thanks)
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08-02-2011 03:53 AM
08-02-2011 03:53 AM
Re: Out of Support - HP Server
Thanks .. I highly appreciated your help and effort to find this information :)
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08-02-2011 04:15 AM
08-02-2011 04:15 AM
Re: Out of Support - HP Server
Thanks Sirajul,
Quick question, when the HP "G6" model will expire ?
Thanks in advance
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08-03-2011 08:16 AM
08-03-2011 08:16 AM
Re: Out of Support - HP Server
Hi,
Even though the Server retired, HP still try to provide contract extension to customers (basically checks whether we can provide enough spare parts to customers for another 1-2 years), if HP have enough parts available, HP will try to extend the warranty on those servers.