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"Discovery Failed" HP Smart Update Manager

Occasional Visitor

"Discovery Failed" HP Smart Update Manager

Hi all

I am using a DL380 G4 and tried to run HP Smart Update Manager from the CD.

When performing firmware update. I get the "Status: Discovery Failed"

Any ideas?

Lai
4 REPLIES
Occasional Visitor

Re: "Discovery Failed" HP Smart Update Manager

I have the same problem.

I'm experimenting with 4 test systems before using the tool on production systems. 2 are members of a domain and 2 are not. I used domain admin credentials on the domain servers and they work OK. When I try to use the local admin account credentials on the workgroup servers, I get "discovery failed".

There isn't even a "back" or "refresh" option so you have to exit the utility and start over.
Occasional Visitor

Re: "Discovery Failed" HP Smart Update Manager

I have this problem too

eventlog:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10.08.2007
Time: 15:27:44
User: N/A
Computer:
Description:
Faulting application hpsum_discmgr.exe, version 2.2.0.0, faulting module hpsum_discmgr.exe, version 2.2.0.0, fault address 0x0001374c.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 68 70 73 ure hps
0018: 75 6d 5f 64 69 73 63 6d um_discm
0020: 67 72 2e 65 78 65 20 32 gr.exe 2
0028: 2e 32 2e 30 2e 30 20 69 .2.0.0 i
0030: 6e 20 68 70 73 75 6d 5f n hpsum_
0038: 64 69 73 63 6d 67 72 2e discmgr.
0040: 65 78 65 20 32 2e 32 2e exe 2.2.
0048: 30 2e 30 20 61 74 20 6f 0.0 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 31 33 37 34 63 01374c
Highlighted
HPE Pro

Re: "Discovery Failed" HP Smart Update Manager

Hi,

Download the PSP 7.91 and then extract the files.
Once the files are extracted look for file name: bp000344.cmd and double click on it.
The setup will run in a command prompt window.
Let the setup complete on its own.
Once the setup is done, the server is ready with the PSPs

Thanks.
Maqbul Sayed
Occasional Visitor

Re: "Discovery Failed" HP Smart Update Manager

May be because of WMI. Check WMI for any issues.