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P812 - external ports disabled after firmwar upgrade. How to enable?

Visitor

P812 - external ports disabled after firmwar upgrade. How to enable?

We have an smart array P812 controller with 4 internal disks (2TB) and 8 external (1,5TB), all sata.

The controller is not used for boot, just storage.

 

So I called HP support and asked if the controller would handle disks larger than 2TB, as we need more storage and thought about buying some 3 or 4TB disks. The answere was "yes but you'll need to upgrade the firmware".

 

Today, just after business hours I did the firmware upgrade. Upgrade seemed to be sucessfull, but now none of the external disks are detected, not even in bios. It kind of looks like all the external ports got disabled.

 

How do I enable the ports?

Or how do I downgrade firmware? (The older version firmware claim there is no supported hardware in the server.)

8 REPLIES
Acclaimed Contributor Acclaimed Contributor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

In what kind of chassis are the external disks located?

What type of new disks (model) are you using?

Hope this helps!
Regards
Torsten.

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Visitor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

Chassis is a dumb box (labled Techraid) that basically act as a sas->4x sata cable with a power supply.

There are two chassis, 4 disk slots in each. Disks are seagate barracuda 7200.11.

Visitor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

So there must be a bug in firmware for P812. Thanks to Gustav at HP support I got links to the firmware dvd downloads. This is what I learned:

 

Firmware DVD 9.30, P812 firmware version 3.?: Exsternal ports OK, no support for 2+TB hd
Firmware DVD 10.00, P812 firmware version 5.14: Exsternal ports OK, supports 4TB hd
Firmware DVD 10.10, P812 firmware version 5.70: Exsternal ports DISABLED
P812 firmware version 6.00, from the products drivers page: Exsternal ports DISABLED

 

Firmware DVD downloadpage (links for version history is to be found on the page):

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3279711&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_9ed665a89aba447d925937f38b%257CswEnvOID%253D4064%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

 

Acclaimed Contributor Acclaimed Contributor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

How about version 6.40 (B)?

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=4103887&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4064%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Firmware%20-%20Storage%20Controller

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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If you feel this was helpful please click the KUDOS! thumb below!   
Visitor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

6.40 seems to be distributed for linux only. Do you know of a linux live cd that will work for installing the firmware? Will knoppix work?

(I'll try it the next time I'm onsite.)

Acclaimed Contributor Acclaimed Contributor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

Many ways to update firmware.

 

If you have an older firmware CD or the current SPP, just use the included USB Key Tool to copy the CD/image to an USB drive. Then just add the linux *.scexe file to /hp/swpackages and boot from this device.

 

 

 

Here is the Windows file for 6.40 (B):

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3884320&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_76b3f51ab60c4d4397d7688103%257CswEnvOID%253D4138%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

 

 

File name: cp020067.exe (5.7 MB)   File name:

cp020067.md5 (48 Bytes)

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Visitor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

Thanks, but that link takes me to the same 6.00 that I used when the problem occurred.

Nice to know the trick to add scexe to the firmware dvd.
Highlighted
Acclaimed Contributor Acclaimed Contributor

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

IIRC version 6.40 was pulled from the web because of problems, replaced by 6.40 (B), but I cannot find it right now.

 

Try the linux version.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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If you feel this was helpful please click the KUDOS! thumb below!