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Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

Occasional Contributor

Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

error:Following client components were not downloaded successfully:

1 . Infragistics.cab :
This file has no digital signature or the publisher is untrusted.

2 . SprinterViewer.cab :
This file has no digital signature or the publisher is untrusted.

Close all connections to Server and try again.
-------------------------------------------------------------------------------------------

User's system is winXP, IE version should be at least 7, and I will ask her when she is back.

 

She has tried many ways I found in the forum, like:

 

1. In Internet Explorer,

Go to "Tools -> Internet Options -> Advanced -> Security"

Uncheck the following options:

· “Check for publisher’s certificate revocation”,

· “Check for server certificate revocation*”,

· “Check for signatures on downloaded programs".

Go to “Trusted sites” in menu Tools -> Internet Options -> Security -> Trusted sites",

Add the ALM URL "http://<alm server>:<port>/qcbin" in “Trusted sites”,

Go to "Trusted sites -> Custom level -> Reset custom settings -> Reset to",

Select "Low".

 

2. On the ALM URL http://<alm_server>:<port>/qcbin:

Go to the "Add-Ins Page",

Select “HP ALM Client Registration” -> “Register HP ALM Client”.

 

3. Tried with ALM explorer.

 

The problem still exist, and I found in  "Trusted sites -> Custom level -> Reset custom settings -> Reset to", when I set is as low, it will auto set back to medium.

The user has local admin rights except for some settings. However, I dont know what kind of exception. I doubt this is related to the exception or firewall settings.

 

Please suggest what we should do to solve this issue?

13 REPLIES
Frequent Advisor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

Hi Stacy,

 

This was out in the Patch 7 release notes and may help you with your situation.

 

Client Certification

Software packages are using code signing to create a digital "shrink-wrap" for code and content to protect software publishers and users. Digital signatures authenticate the source (individual, organization or software vendor) and verify the integrity of content.

 

The digital signature is renewed periodically (usually every several years). The digital signature is a digital “hand shake” between the installed package and the target computer. When the computer is connected to the Internet or regular updates are applied, the computer side is updated automatically.

 

HP Software recently renewed its digital certification with VeriSign. VeriSign root certificate used to validate HP files was updated in order ensure the highest level of security, this might affects ALM Patch 7 version and above.

 

If you face the following issue when trying to load the client:

“Initialization has failed. Contact your system admin. For Details, see the Loader file.”

ClientCertIssue

This is because you are missing the new root certificate on the client machine.

 

For more up-to-date information please go to the following VeriSign KBs:

 

Code signing 2048-bit Root Migration https://knowledge.verisign.com/support/ssl-certificates-support/index?page=content&id=AR1747&actp=se...

 

How to install the 2048-bit Code Signing root and intermediate CA certificates?
https://knowledge.verisign.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id...

Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

I got the exact same issue... i added the certificates... added website to trusted sites... removed any IE config that would check digital signature... tried with a domain admin account...

 

and i still got that ****** message

 

we're currently making a study on testing tools to choose one... ALM is the last one to be evaluated and it's been over 5days with no way to connect to it... HP is not responding to email... that's a good way to show that a product is a good one to your chief when you can't even setup the components....

Frequent Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

was facing similar issue, did the following steps and it worked:

 

1. Clear Common Files
    1.1. Open the folders:
         1.1.1. c:\Program Files\Common files
         1.1.2. %USERPROFILE%\Local Settings\Application Data\HP
         1.1.3. C:\Documents and Settings\All Users\Application Data\HP
    1.2. Delete all folders that might have to do with Quality Center\ALM Platform:
         1.2.1. Mercury
         1.2.2. Mercury Interactive
         1.2.3. HP- only if Quality Center folder is under it
         1.2.4. ALM-Platform
         1.2.5. ALM-Client
2. Clear Temporary folder
    2.1. Open the command line
    2.2. Write %temp% and click Enter
    2.3. Delete all folders that have might to do with Quality Center
         2.3.1. Quality Center
         2.3.2. Mercury
         2.3.3. Mercury Interactive
3. Clear Registry- Only on a client machine- not on a server!
    3.1. Open the command line
    3.2. Write regedit and click Enter
    3.3. Navigate to: My Computer\HKEY_LOCAL_MACHINE\Software
    3.4. Delete all folder that have to do with Quality Center:
         3.4.1. Mercury
         3.4.2. Mercury Interactive
4. Clear Loader Class
    4.1. Open Explorer
    4.2. In the toolbar select Tools -> Internet Options
    4.3. In the window that opened navigate to tab General
    4.4. Under the section Browsing Settings click the History Button
    4.5. In the window that opened click on the button View Objects
    4.6. In the window that opened delete all files that:
          4.6.1. begin with Loader Class
          4.6.2. begin with Spider91
          4.6.3. begin with ALM

Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

For me, a working solution is :

 

  1. Close IE
  2. Go the "Temporary Internet Files" (%LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files)
  3. Delete the defective .CAB files
  4. Re-connect with IE

Sev

Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

Thank you Unisev,

 

I tried your solution and I thought it worked because ALM reloaded all of it's components again. Turns out I ran IE in admin mode. So my suggestion to people is run IE in admin mode if you're able/allowed to, at least as a temporary solution.

 

For Windows 7:

Just right-click on the IE icon in the task bar.

Right-click again on "Internet Explorer" in the jump bar.

Choose "Run as administrator"

 

Hopefully we'll find an answer to this soon!

Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

If you facing his issue please open IE Private session  and enter  the url of ALM 11 and wait for component instalation, after that you will be able to open ALM 11 in your normal IE session.

Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

aleksandar,
i try your solution but still cannot resolve.
Highlighted
Advisor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

We encountered the same error recently on a number of XP virtual machines. After a LOT of digging, it was discovered that some of the workstations did not have all of the trusted root certificates that are required.

 

There is a Microsoft utility that you can run that will ensure that all required root certificates are there:

 
http:  //download.microsoft.com/download/2/9/A/29ABCE61-CF08-46E7-B794-D359B01E72CC/rootsupd.  exe  (remove extra spaces after http and before exe to turn it into a real URL).
 
After this utility was run, everything installed successfully!
 
Hope this helps others that have run into this situation.
Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

Finally the solution proposed by Fred_Gaumont worked for me.

 

I looked into the working computer certificates and compared them with failed machine and noticed that some necessary certificates are missing.

 

Till now i have been trying all the solutions mentioned above Fred_Gaumont post; nothing worked for me.

 

Thanks a lot.

Zol
Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

 

Hello,

 

je confirme que la manip de  Steven , pour les certificats.  fonctionne.

 

In english : it's work !!! Thank you .

Frequent Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

Hi,

 

Here is the updated link toward the root update utility;

 

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

 

Best regards

Christophe

Occasional Visitor

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

  1. Open internet explorer:
  2. Tools -> internet options -> advanced -> under security : check for pulisher's.. & check for services.
Member

Re: Can not install ALM 11 - This file has no digital signature or the publisher is untrusted

[ Edited ]

If you cannot apply the Patches to your ALM server for any reason (like me)

You can try following option:

 

http://[your_alm_server_name]:8080/qcbin/start_a.jsp?cancelcrlcheck=true

 

This solved the issue to me!!! :)