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SA support tip: WUA error code when remediating Windows patches

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HPE Expert

SA support tip: WUA error code when remediating Windows patches

When remediating windows patches a similar error is observed:

 

Install Failed rc : 4: WUA error code -2146498302 
Install Return Code: 4 
Error Messages: Software install failed with an exit code of 4. 
Exception: Cause: com.opsware.common.LegacyException Exception Message: ID: HPSA-1285 Code: cogbot.packageError Details: Error Code: cogbot.packageError $OpswareError= cogbot.packageError command= package= windows6.1-kb2706045-x64_bfff5d3f12c8eaf897ea7abf15dc123765eaa552.cab results= Install Failed rc : 4: WUA error code -2146498302 Legacy Error Code: cogbot.packageError Line number : -1

 

This is a Microsoft error message not HP SA.

 

 

Pay special attention to the string "WUA error code XXXXXXXXXX ". It will provide the error code which needs to be investigated.

 

 

Take that error code and note it as a hexadecimal number, then check the error code with Microsoft. Likely at: http://technet.microsoft.com/en-us/library/cc720442%28v=ws.10%29.aspx

 

 

This error should be also noticed in the windowsupdate.log

 

Reference:

 

http://support.openview.hp.com/selfsolve/document/KM00477249



Ed Molina
HP Cloud Solution Support Engineer

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