Time outs not alerting

[Chris Fink]

I have an entire remote office that lost it's WAN connection. I have a task setup to alert on an event query. Critical, Major, Minor and Normal status. Also Events of type (Backup, Generic, NIC, Remote Monitoring, Security, Storage,System & Environmental, and Unknown).

I have it setup to email me. I didn't receive any emails concering the servers in the remote office.

I may not have the query set up correctly. Any ideas would be helpful.

Thanks,
Chris

[Brent Ingler]

Can you post the exact queries that you are using? And the SMTP server you are pointing to wouldn't happen to be in the remote office, would it?

Brent

[Chris Fink]

Brent,

As above, the query's are set up as follows:

Event(s) of severity:
Critical, Major, Minor and Normal Event Severity

AND

Events of Type:
Backup, Generic, NIC, Remote Monitoring, Security, Storage, System & Environmental, and Unknown
(All options are selected under each folder)

AND

Devices by Server Name.

There are 4 such query's, as we have 4 tiers of importance for our servers. Each server belongs to only 1 tier.

The management server is not located in the remote office.

In addition, it turns out the WAN went down. I know in older versions of IM, the inaccessable alert would go off. Is there a similar alert in CIM7? In other words, what type of query do I set up if the CIM7 server can no longer see a server.

Thanks,
Chris

[Chris Fink]

Ooops. The SMTP server is located in my local office.