Service Anywhere
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Hewlett Packard Enterprise Community

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Original author:
Hello Experts, In servcie Anywhere, I have two slos one is Initial Review and Resolution for Incident tickets When I am closing the Incident ticket it is showing as: Intial Review "achieved" and not showing Resolution as "Achieved...
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Original author:
Hi All, i would like to create a rule on Records > Incidents > SLT Events to send a notification using "Notification template for Service Level Target breaches" when slt.Resolution.PercentageAchieved equals 200%, this is how i impleme...
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Original author:
Within Change module, we have created an approval for our client base. This would be done via the portal, under the users approval que. What is working: 1. The email requesting the review and approval of the change is sent to the appropriate user(s)...
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Original author:
Hi, After clicking on the Category tile, I get the Offering Page where the Services get displayed in a list field. However I would like users to also the Service Definition's Catalog Description as well ( if not other details). How to enable it? Than...
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Original author:
HI, we have noticed that in SAW there are two different entities dealing with Services : - Actual Services : used in Service Requests (not mandatory) and Incidents (mandatory) -Service Catalog Services : used inside the Service Catalog to group offer...
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Original author:
Hi, we are trying to filter service desk group list using a rendering rule with a wild char : Define suggested values for Service desk group with header Name with filter Name NOT IN ${'*_Solicited'} Even if we have several groups matching the regular...
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Original author:
Service Anywhere Search Engine FAQs How does spell correction work? Do we hire a bunch of consultants to train the system how many ways you can misspell Lync? Spelling checking and spell-check auto-corrections are performed automatically through the...
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Original author:
Hello, yes - works great. If you are interested I'm sure Daniel (out of my team) is willing to show the connect.it sceanrio and share it if needed. Would also be interested in exchanging what you do and try to accomplish! Linus
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Original author:
Hello everyone, I need to create a time counter or timer in the request module in order to be displayed visually while opening/documenting the ticket. Can this be possible to do?? Thanks in advance, Octavio C.
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