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CIT 9.51 and Java 1.7 problem: (-53) One or more connectors could not be opened

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CIT 9.51 and Java 1.7 problem: (-53) One or more connectors could not be opened

[ Edited ]

Hi all.

 

We have just upgraded our (fully working) CIT 9.31 installation to version 9.51, and the Java version from 1.6.37 to 1.7.11. Everything seemed fine at first, in the CIT Scenario builder the scenarios worked as they should when manually started.

 

However in the CIT Service console, when scenarios are started, they stop within some seconds. The logs show the following error (see log below).

 

Any tips or ideas would be very welcome :-).

 

 

2013/01/25 13:27:18.329    1    4    Searching for JRE installation in the Registry...
2013/01/25 13:27:18.329    2    16    The current version is '1.7'.
2013/01/25 13:27:18.329    1    4    Connecting to the messaging server...
2013/01/25 13:27:18.329    2    4    Initializing Java Virtual Machine (JVM)...
2013/01/25 13:27:18.329    3    16    JRE path found: C:\\Program Files (x86)\\Java\\jre7.
2013/01/25 13:27:18.329    3    4    ClassPath: 'C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\cit-mail-9.50.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\mail-1.4.3.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\cit-core-9.50.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\commons-io-1.4.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\xercesImpl-2.7.1.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\lwcrypto-2.3.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\log4j-1.2.14.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\bcprov-jdk15-145.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\cit-fwk-9.50.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\cit-utils-9.50.jar;C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\lib\\commons-logging-1.1.1.jar;C:\\Program Files (x86)\\Java\\jre7\\lib\\'.
2013/01/25 13:27:18.329    3    4    Java JVM options: '-Dlog4j.configuration=file:C:/Program%20Files%20(x86)/HP/Connect-It%209.51%20en/config/shared/log4j.properties -Dprgn.log4j.appenders=wpp -Dprgn.log4j.logfile.maxsize=5MB -Dprgn.log4j.logfile.name=C:/Program Files (x86)/HP/Connect-It 9.51 en/bin/conitjava.log -Dprgn.log4j.logfile.threshold=off -Dprgn.log4j.threshold=info -Djava.endorsed.dirs=C:/Program Files (x86)/HP/Connect-It 9.51 en/lib/endorsed/'.
2013/01/25 13:27:18.329    3    4    Starting Java...
2013/01/25 13:27:18.329    1    4    Connecting to ServiceCenter server 'http://xxxxxx.xxxx.xxxx.no.13080'...
2013/01/25 13:27:18.329    2    4    http://xxxxxx.xxxx.xxxx.no:13080/SM/ui
2013/01/25 13:27:18.329    1    1    (-53) Unable to open the 'SMLookup (http://xxxxxx.xxxx.xxxx.no:13080)' connector.
2013/01/25 13:27:18.329    1    1    (0) Connection error.
2013/01/25 13:27:18.329    1    1    (0) Cannot load the WSDL.
2013/01/25 13:27:18.329    2    1    (0) Cause by java.lang.RuntimeException: Cannot retrieve the resource 'http://xxxxxx.xxxx.xxxx.no:13080/SM/7/ServiceDesk.wsdl'
2013/01/25 13:27:18.329    3    1    (0) Cause by java.io.IOException: Cannot retrieve the resource 'http://xxxxxx.xxxx.xxxx.no:13080/SM/7/ServiceDesk.wsdl'
2013/01/25 13:27:18.329    4    1    (0) Cause by java.net.SocketException: Permission denied: connect
2013/01/25 13:27:18.329    1    1    (-53) Unable to open the 'http://xxxxxx.xxxx.xxxx.no (http://xxxxxx.xxxx.xxxx.no:13080/SM/7/ServiceDesk.wsdl)' connector.
2013/01/25 13:27:18.454    2    4    Successfully connected to the server.
2013/01/25 13:27:18.454    1    4    Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.51 en\\config\\shared\\default.cfg'...
2013/01/25 13:27:18.454    0    4    Checking coherency of connector document types...
2013/01/25 13:27:18.454    1    4    The 'NTNU IMAP (IMAP: hpovmail)' connector has been opened.
2013/01/25 13:27:18.454    0    1    (-53) One or more connectors could not be opened. Unable to execute the scenario.
2013/01/25 13:27:18.485    0    4    Operation completed (RC=-53)

3 REPLIES
Respected Contributor

Re: CIT 9.51 and Java 1.7 problem: (-53) One or more connectors could not be opened

Hi,

 

From the logs it shows that Service Manager Web Services conenctor did not open/connect correctly.

 

Try confgiuring SM connector and give it a shot.

 

Also set JAVA version in CIT console.

 

I think we can set it in "Options" or "Setings" menu.

 

Gaurav


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Gaurav
Valued Contributor Valued Contributor

Re: CIT 9.51 and Java 1.7 problem: (-53) One or more connectors could not be opened

We ended up downgrading to Java 1.6.38. That solved the problem.

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Respected Contributor

Re: CIT 9.51 and Java 1.7 problem: (-53) One or more connectors could not be opened

Hi,

 

Happy to learn this.

 

You can now flag this post as closed for future reference.


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav