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HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native code.

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Occasional Advisor

HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native code.

Hi, All

 

Need help for configure Search Engine. I install HP SM 9.30, install KM Search Engine only with Tomcat server. Add variables, and line in sm.ini, install service HP KM Search Engine master. If I start to configure in Knowledge management > Configuration > Configure search servers and click verify server, then write message (SOAP: A signal 11 was raised in native code. Client terminated. Error: Win32 Exception:0xC0000005 (instruction 0x6D9A9E9D while reading address 0x00000008)). At the bottom attached a sm.log.

 

Thanks in advance.

 

 

7 REPLIES
Occasional Advisor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

 
Honored Contributor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

The signal 11 sounds like unexpected error.

I can see this in your log file.

 

KMSearchEngineClass:com/hp/ov/sm/server/plugins/knowledgemanagement/solr/KMS

 

Not sure whether it's truncated or as it is in your sm.ini.

Check and ensure your sm.ini matches this:

 

KMSearchEngineClass:com.hp.ov.sm.server.plugins.knowledgemanagement.solr.KMSolrSearch

Occasional Advisor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

Great thanks Jas1
Frequent Advisor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

I am getting a similar error.  What do you think it is?

 

 4428(  1488) 04/19/2012 13:17:53  RTE I MS SQL Server collation 'Latin1_General_BIN', varchar codepage 1252, comparison 0: case sensitive, accent sensitive
  4428(  1488) 04/19/2012 13:17:53  RTE I Thread 8F764574614BCFA4BBF161F116E2E421 initialization done.
  4428(  1488) 04/19/2012 13:17:53  RTE I SOAP client information scguiwswt 9.30.021 (021) at 10.1.1.50
  4428(  1488) 04/19/2012 13:17:53  RTE I User falcon has logged in and is using a Named license ( 1 out of a maximum 25 )
  4428(  1488) 04/19/2012 13:18:07  RTE I -Memory : S(4253248) O(1040156) MAX(5293404) - MALLOC's Total(378098)
  4428(  1488) 04/19/2012 13:18:13 Schema Successfully transfered.
  4428(  1488) 04/19/2012 13:18:20 Schema Successfully transfered.
  4428(  1488) 04/19/2012 13:18:21  RTE I -Memory : S(9038152) O(1532852) MAX(10571004) - MALLOC's Total(885375)
  4428(  1488) 04/19/2012 13:18:25 Schema Successfully transfered.
  4428(  1488) 04/19/2012 13:18:30 Schema Successfully transfered.
  4428(  1488) 04/19/2012 13:18:36 Schema Successfully transfered.
  4944(  5884) 04/19/2012 13:21:11   JS I license checked
  4944(  5884) 04/19/2012 13:21:11   JS I verfied environment, result: 0
  4944(  5884) 04/19/2012 13:21:11   JS I Updating Collection: Incident_Library
  4944(  5884) 04/19/2012 13:21:11   JS I checking for pending updates
  4944(  5884) 04/19/2012 13:21:12   JS I no records to delete, returning...
  4944(  5884) 04/19/2012 13:21:12   JS I processDeleteDocs: 0
  4944(  5884) 04/19/2012 13:21:12  RTE I SQL: Now using 327680 bytes for SQL buffers
  4944(  5884) 04/19/2012 13:21:12   JS I Checking for updates
  4944(  5884) 04/19/2012 13:21:12   JS I 1: doc_id: IM10001
  4944(  5884) 04/19/2012 13:21:12 Throwable: Error adding solr document to index.
  4944(  5884) 04/19/2012 13:21:12 [Ljava.lang.StackTraceElement;@19b46dc
org.apache.solr.common.SolrException: Internal Server Error

Internal Server Error

request: http://svmgmtsrvt.rtd-denver.com:9090/KMCores/Incident_Library/update?wt=javabin&version=1
 at org.apache.solr.client.solrj.impl.CommonsHttpSolrServer.request(CommonsHttpSolrServer.java:435)
 at org.apache.solr.client.solrj.impl.CommonsHttpSolrServer.request(CommonsHttpSolrServer.java:244)
 at org.apache.solr.client.solrj.request.AbstractUpdateRequest.process(AbstractUpdateRequest.java:105)
 at org.apache.solr.client.solrj.SolrServer.add(SolrServer.java:64)
 at com.hp.ov.sm.server.plugins.knowledgemanagement.solr.KMSolrSearch.addDocument(KMSolrSearch.java:308)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:47)
  4944(  5884) 04/19/2012 13:21:12  RTE I -Memory : S(4294832) O(959196) MAX(5254028) - MALLOC's Total(247716)
  4944(  5884) 04/19/2012 13:21:12   JS I 2: doc_id: IM10002
  4944(  5884) 04/19/2012 13:21:12 Throwable: Error adding solr document to index.
  4944(  5884) 04/19/2012 13:21:12 [Ljava.lang.StackTraceElement;@8b8a47
org.apache.solr.common.SolrException: Internal Server Error

Internal Server Error

request: http://svmgmtsrvt.rtd-denver.com:9090/KMCores/Incident_Library/update?wt=javabin&version=1
 at org.apache.solr.client.solrj.impl.CommonsHttpSolrServer.request(CommonsHttpSolrServer.java:435)
 at org.apache.solr.client.solrj.impl.CommonsHttpSolrServer.request(CommonsHttpSolrServer.java:244)
 at org.apache.solr.client.solrj.request.AbstractUpdateRequest.process(AbstractUpdateRequest.java:105)
 at org.apache.solr.client.solrj.SolrServer.add(SolrServer.java:64)
 at com.hp.ov.sm.server.plugins.knowledgemanagement.solr.KMSolrSearch.addDocument(KMSolrSearch.java:308)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:47)
  4944(  5884) 04/19/2012 13:21:12   JS I 3: doc_id: IM10003
  4944(  5884) 04/19/2012 13:21:12 Throwable: Error adding solr document to index.
  4944(  5884) 04/19/2012 13:21:12 [Ljava.lang.StackTraceElement;@be49e0
org.apache.solr.common.SolrException: Internal Server Error

Advisor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

Hi,

 

I have the same error like the last one:

 

1504( 1660) 05/29/2012 13:36:07 JS I 11: doc_id: IM100008

1504( 1660) 05/29/2012 13:36:07 Throwable: Error adding solr document to index.

1504( 1660) 05/29/2012 13:36:07 [Ljava.lang.StackTraceElement;@13e02ed

org.apache.solr.common.SolrException: Error Interno del Servidor

Error Interno del Servidor

request: http://s877700smkmd01:8080/KMCores/Incident_Library/update?wt=javabin&version=1

at org.apache.solr.client.solrj.impl.CommonsHttpSolrServer.request(CommonsHttpSolrServer.java:435)

at org.apache.solr.client.solrj.impl.CommonsHttpSolrServer.request(CommonsHttpSolrServer.java:244)

at org.apache.solr.client.solrj.request.AbstractUpdateRequest.process(AbstractUpdateRequest.java:105)

at org.apache.solr.client.solrj.SolrServer.add(SolrServer.java:64)

at com.hp.ov.sm.server.plugins.knowledgemanagement.solr.KMSolrSearch.addDocument(KMSolrSearch.java:308)

at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)

at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:47)

1504( 1660) 05/29/2012 13:36:07 JS I 12: doc_id: IM100010

1504( 1660) 05/29/2012 13:36:07 JS I 13: doc_id: IM100011

1504( 1660) 05/29/2012 13:36:08 JS I 14: doc_id: IM100013

 

Somebody knows why is it happening?

Thx a lot for advanced.

Joana.

Frequent Visitor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

Well, I do have the same error. "hrowable: Error adding solr document to index." and also "The attachement element contains is null, maybe something is wrong."

Frequent Advisor

Re: HP SM 9.30. HP KM Search Engine configuration problem. SOAP: A signal 11 was raised in native co

Hi,

 

Could you please let me know what needs to be done for the error you faced.

 

I also come across same error

 

Thanks

Naveen