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HP Service Manager integration solution SMSSMEX with SAP Solution Manager...

Frequent Advisor

HP Service Manager integration solution SMSSMEX with SAP Solution Manager...

Hello Everyone,

 

I hope this is the appropriate forum for this question.  Please let me know if it needs to be redirected.  We are having issues with the field mapping.  There is a Relax NG schema that is responsible for generating the "fieldmapping.xml " document.  There appears to be an issue of being able to access other field mappings that are exposed in the ITC_SERVICE_DESK_API.  The big one is <IctID>.   We need to be able to map this to a custom text field on the HPSM side.  The current structure of the fieldmapping.xml document does not allow for adding this element to the mapping.  Is anyone aware of a way to modify the RelaxNG schema to create a modified fieldmapping.xml document?

 

Thanks,

 

 

Steven

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Frequent Advisor

Re: HP Service Manager integration solution SMSSMEX with SAP Solution Manager...

Has anyone out there implemented this solution?