Service Manager / Service Center Practitioners Forum
Showing results for 
Search instead for 
Do you mean 

Invalid login name/password is displayed on service manager windows client while connecting with SM

SOLVED
Go to Solution
Highlighted
Frequent Advisor

Invalid login name/password is displayed on service manager windows client while connecting with SM

I am not able to connect with the hp service manager server from hp service manager client.

I am using 9.30

 

I am getting the following error on attempt "invalid login name/password"

 

the attached is s the log files entries for this attempt

 

 

11 REPLIES
Frequent Advisor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

I want to mention that I am able to connect with sql server and ODBC to the same SMDEMO db but not from client UI.

Respected Contributor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Did you notice this in the log:

 

Command line: sm -instantOn
  2956(  3760) 05/23/2013 10:32:54  RTE I Process sm 9.30.021 (021) System: 13080 (0x784DFB00) on PC (x86 32-bit) running Windows Server 2008 Datacenter SP1 (6.0 Build 6001) from WIN-PMTCST7B77C (172.28.1.87)
  2956(  3760) 05/23/2013 10:32:54  RTE I Process attaching to resources with key 0x784DFB00
  2956(  3760) 05/23/2013 10:32:54  RTE I instantOn Cannot be run when system is running.

 

Try to stop the server and run the command again.

Let me know waht license do you use? The trial one?

If you find this post useful/helpful click the Kudo star on this post!

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Frequent Advisor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

I have executed the command sm -instantOn after stoping service and received response that valid license was found

 

I am using trail license.

Respected Contributor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Share the latest log and the configuration files, also a screenshot of the login details.

If you find this post useful/helpful click the Kudo star on this post!

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Frequent Advisor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Hi Alex,

 

I have attached the required files.

Valued Contributor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

On the login i see you are using sa as the user?

This is typically the SQL Admin username

 

Is sa set up as a user in Service Manager?

Valued Contributor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

I think you are trying to use the DB admin user/pass

 

Try using falcon as the user and a blank password

 

Also no congif files were in the file?

 

 

Frequent Advisor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Thanks,

 

Finally it worked with falcon I have been trying SQL crdentails as i read some where that use sm.ini mentioned credetails.

Frequent Advisor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

But now my question is that is falcon only used for trial version or the same credentails are used in purched license also.

Respected Contributor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

falcon is used in all licenses with the same password.

If you find this post useful/helpful click the Kudo star on this post!

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Valued Contributor

Re: Invalid login name/password is displayed on service manager windows client while connecting with

You can create new users and change the password on the falcon account if you are worried about security issues