Service Manager / Service Center Practitioners Forum
Showing results for 
Search instead for 
Do you mean 

Mail notification loging behind GMT +5:30SM hours in SM 9.3

Highlighted
Occasional Contributor

Mail notification loging behind GMT +5:30SM hours in SM 9.3

Hello,

 

We are using SM9.3

 

We do not have any time issue while raising or resolving the tickets. Only when the mail notification flows, it shows time lagging behind GMT +5:30 hours from the call creation / modification time.

 

We have already created tzfile as India in db, also we have specified all operators time zone as India, and also in nsystem informtion date info we have specified the India timezone.

 

Please help to rectify the mail notification time lagging issue.

 

Thanks in advance.

 

Abira