Service Manager / Service Center Practitioners Forum
Showing results for 
Search instead for 
Do you mean 

SLA based on Affected CI in Change Request

SOLVED
Go to Solution
Highlighted
Regular Advisor

SLA based on Affected CI in Change Request

Dear all,

 

Currently we are trying to set the SLA based on Affected CI in Change Request. We tried to put SLO condition:

 

1 in assets in $L.file="PABX System"

 

but the SLA is not running. May I know how to set the SLA based on affected CI on Change Request?

 

Best Regards,

 

2 REPLIES
Occasional Contributor

Re: SLA based on Affected CI in Change Request

Hi Thomas,

 

Please check that under "slamodulecontrol" table, for table name "cm3r".  Check box for "Run In Foreground" is checked or not.

 

If it is not then checked it and try again. Hope this will help you.

 

Thanks

Honored Contributor Honored Contributor

Re: SLA based on Affected CI in Change Request

Hello,

In the System navigation=>Service Level Management=>SLA Administration=>Application configuration  check if  in the bottom of the screen Availability information are choosen fields on which you are trying to count Availability SLO.

Also for condition you can try index function which checks if the data is present in the array.

 

Besides of that what is your system version? There were several posts in this forum about problem with SLO conditions other then "true"