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Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single object

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Occasional Advisor

Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single object

Hello,

 

We are currently facing an integration issues from Email to Service Manager, that apparently OOB mechanisms cannot easily address.

 

Is there a way to attach all the contents of an email  (as a single object) that is sent to a specific user account mail and has in the subject a specific interaction/incident/change ID to Service Manager?  That is, what we would require is to store the entire email as a whole (in Outlook Message Format – msg ; eml; or any other format where all the contents and attachments of an email are stored in a single file) into a Service Manager interaction/incident/change, accordingly to the mail sent.

 

We know it is possible to fetch an email, via IMAP using Connect-It Mail Connectors but using this type of connector the best we can achieve is to fetch the body, subject and all attachments of an email separately, and not as a whole, so the real issue is how can we achieve such an attachment of the email in a single object (and not as a set of its components separately).

 

Looking forward to your help,

 

PS: We are using Service Manager and Connect-It 9.30 .

 

Best regards

   

Alex
5 REPLIES
Occasional Advisor

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Resolved using an workaround.

Alex
Occasional Contributor

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Please share the work around / solution. Im facing the same situation.

Thanks in advance

Frequent Advisor

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Hi,

 

PLease can you share the work around, I am also having similar requirement from 1 customer. YOu can share the work around at jeemishmodi@gmail.com

 

Many thanks in advance.

 

 

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Upssssss, sorry. I made mistake in email address

 

Correct:

 

 isaev.misha@gmail.com

 

 

Thanks!!!!!!!!!

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Occasional Visitor

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Please share the work around / solution. Im facing the same situation.