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URGENT: HP SM - Connect IT SSL issue

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Occasional Advisor

URGENT: HP SM - Connect IT SSL issue

Hello Everyone,

 

I have trusted sign on setup for service manager and it is working fine, however when I try to use the ConnecIT Service Manager/Service Center connector. It says ubale to opne connecton, connection test unsuccesful though I have provided all the details using advanced configuration wizard under SSL connection.

 

 

I have a  SM Window client installed on that machine and it is able to connect using the same certificate keystore just fine.

 

 

Are there any additonal step that I need to perform for ConnectIT which I am missing. A quick help will be really appreciated.

 

 

3 REPLIES
Occasional Advisor

Re: URGENT: HP SM - Connect IT SSL issue

In sm.log it is displaying error as no SSL certificate was presented by peer.
HPE Expert

Re: URGENT: HP SM - Connect IT SSL issue

Hello,

 

What product versions are you currently using?

 

In case you are on CIT 9.51 and SM 9.31 then you might want to check the following document:

 

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1E91628

 

Regards,

Alex

HP Support
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Occasional Advisor

Re: URGENT: HP SM - Connect IT SSL issue

Thanks for your response.

 

Yeah I had opened a ticket with HP Support that was the reason. I have upgraded CIT to resolve this. Thanks

 

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