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Webclient freezes after upgrade to 9.32

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Valued Contributor

Webclient freezes after upgrade to 9.32

Hello All

 

I am facing an issue with web client after upgrading it to 9.32.0016.  Whenever a search is performed (Eg:Search Incidents0 the screen freezes and a red cross button appears at the top. I have not faced an issue like this before and its very strange. I am attching the screenshot here for reference.

 

Any help will be much appreciated.

 

Thanks

Abhinav

 

 

 

Kindly assign kudos if the post is helpful!
5 REPLIES
HPE Expert

Re: Webclient freezes after upgrade to 9.32

Hi

 

Are you using web services or tomcat? Can you attach the web client logs?

 

"HP Support
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Honored Contributor Honored Contributor

Re: Webclient freezes after upgrade to 9.32

check you sm.log file for any errors.

hth,
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Assign Kudo, if found post useful and mark it accepted if solves the issue.
Frequent Advisor

Re: Webclient freezes after upgrade to 9.32

Hi,

I am not sure of the IE version you are using but it might not be supported with 9.32. Please check the compatibility matrix as well.

Also, are you pressing a "Search" button or pressing on "Enter" key?

Does this only happen with the web client?

Best Regards,
Miro
Valued Contributor

Re: Webclient freezes after upgrade to 9.32

Hi Lisajo using tomcat
Hi Piku checked the log file, this occurred only when I logged in with one user to the server. Guess some security settings needs to be changed for that particular user in the server.

Hi patrik IE9 was used, it is compatible.
I tried both . yes only with web client for one OS login account.

Abhinav
Kindly assign kudos if the post is helpful!
Honored Contributor Honored Contributor

Re: Webclient freezes after upgrade to 9.32

could not get "with one user to the server." ?

check what is your query and is that query return too much records for that particular user.

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.