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cannot evaluate expression(us.notify,decide.msg.cond) on IM update

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Valued Contributor

cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Hello Expert!!


I am getting this error whenever i try to update an incident. does anyone know what can be causing it? is it related to a notification? us.notify? or is it something else?

Best Regards,
Tom
6 REPLIES
Honored Contributor Honored Contributor

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Hi,

It is clearly saying that you have some syntax error in one of the notification calling while updating incident.
So check the error if there is some name or clue for the notification mentioned, otherwise list you all notification triggers at time of update of incident and check the conditions.
If it has started appearing recently then review your change made to notifications done recently.

hth,
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Honored Contributor

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Quickest way to test if it's related to notifications is to set all IM Update -type of notifications to false. Save IM ticket again and see if there's still an error? If error messages cease, go through the IM Update notification arguments one by one. It may require additional round of putting false into single notification line conditions to narrow down the error maker.

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Valued Contributor

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Thanks for your Quick reply...

 

I have tired all the condition make it false, Still I am getting the same error message, I am posting IM update notification 

Best Regards,
Tom
Honored Contributor

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

I don't know does it make any difference, but in the last notification line you use variable $file in condition, all other preceding notification lines seem to use $L.file. Anyway, try to fix those first and make a new test.
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Valued Contributor

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Thanks Kelal!!!!!

Yes last condition it should take $L.file variable.Now its working fine.
Best Regards,
Tom
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Honored Contributor

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Thanks, would you assign some point as well?
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To get good answers, ask good questions.