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displaying more information near operator name in SM's webclient

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displaying more information near operator name in SM's webclient

Hi All,

   Our sutomer has requested us to display more information about an user, such as User Role, Assignment group etc near the user name in top right corner of SM's webclient. 

 

I know it is possible with the use of some web development, but appreciate a step by step guide.

 

Please find the screenshot showing the position where they want these details