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localized global lists

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Frequent Advisor

localized global lists

Hi,

I want to enable the externalization and localization of statuses and codes, Boolean values, ticket status, category, etc. and Provide localized global lists support so that depending upon the language chosen while logging, these lists should appear in corresponding language.



I heard of Record Tag Localization Utility for SM 9. Is there any equivalent in SM 7.11? how do we do it in SM 7.11.


Thanks.
3 REPLIES
Occasional Advisor

Re: localized global lists

Hi,

Localization utility is included in a previous patch for SM7.11 :
reference : HPSM_00132 / KM902966

I hope it 's what you are looking for...

MerLin

Frequent Advisor

Re: localized global lists

Hi All,

 

Please let me know which variable will help me to determine which language user has selected.What all things I need to take care when implementing multi language support.

 

Please help.Its urgent.

 

Warm regards,

Milap

Trusted Contributor

Re: localized global lists

Hello,

 

There is a knowledge article for Service Center (valid for Service Manager too) explains how Global Lists can be localized. You can see the details under the following link:

http://support.openview.hp.com/selfsolve/document/KM48033.

 

I trust you will find it useful.

 

Best Regards,

 

Daniel Petrov