Service Manager
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Hi, We use Connect-it as a ticketing system if a system errors it sends an XML email to one of 3 organizational inboxes. One there connect it scenerios extract the XML tags it needs, creates a ticket and sends it to our ticketing system. For the last...
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Original author:
Hi Experts, I have a requirement to automatically create a problem ticket when a P1 or P2 incident ticket is closed. I have seen a few processes that works the same way on other modules such as kmmappedcreation for KM creation. Any idea how I can do...
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Original author:
Dear Friends, I am brand new in the Service Manager world. One of my clients reched out to me asking they need Translation help with Service manager. For example - lets say a User - submitted a ticket in French but we want the helpdesk person to see...
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Original author:
I created these expressions in contact calculation:  It returns me 3 lines: 2384( 3204) 08/25/2016 12:36:12 RAD I falcon 2384( 3204) 08/25/2016 12:36:12 RAD I delete this contact: 2384( 3204) 08/25/2016 12:36:12 RAD I Maria Adriana De Freitas Mágero...
Posted to:
Original author:
Hello experts, SM version: 9.40 Is it possible to remove the selection when you open a new incident: when you click on "Create New Incident" there is a possibility to select complaint, incident, request for administration and request for in...
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Original author:
Hi Guys, I am working on HPSM 9.40. Can anyone send me documentation of HPSM 9.40 database schema. I want to know the relationship between tables and a particular table holds which type of record etc.
Posted to:
Original author:
There is a rad function not generally documented called strraw Can be used like this...... $L.message={"line 1", "line 2", "line 3", "etc"} $L.string.message=strraw($L.message) If you want carriage returns in y...
Posted to:
Original author:
Thought I'd throw in my two cents here - First, as has been said, using the audit table and auditspecs is the easiest way to track who updates which attributes at what time. There's very little code involved. The other fields you mentioned - the hist...
-m-
Posted to:
Original author:
Configuring audit records for a file requires modifying more than just the auditspecs file. The Change Management module is configured to use auditing OOB, but it has to be enabled in the Change Phase records (Audit Records field in the History secti...
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