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The WA Education Department needed a new Service Management solution...

Occasional Contributor

The WA Education Department needed a new Service Management solution...

The Department of Education in Western Australia needed a comprehensive service management solution to support it in addressing approximately 1,000 calls a day in peak periods from over 35,000 staff.

 

Since 2005, the Department had been utilising HP OpenView Service Desk 4.5 to underpin the business processes that helped it deliver the required service to its staff - but with the product reaching end of life, a requirement arose for a new toolset that would meet and improve on the Department's service delivery standards.

 

Read the attached case study to find out more about the successful and powerful upgrade that the Department undertook with Kinetic IT - a HP technology partner - in order to modernise and grow with HP Service Manager 9.3.

All views expressed are my own, and do not necessarily reflect the views of Hewlett-Packard.