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The training disconnect - Part 1 of 2

SusanMerriman ‎03-18-2013 03:53 PM - edited ‎06-26-2015 01:46 PM

Jeanette Jacobs, training evangelist, HP Education


I work with customers to understand their training needs. And the question I hear most is: how can we quickly get the most business value out of IT investments such as cloud and converged technologies? Customers often find that the speed at which systems can now be deployed means that new applications are rolled out before people are trained in them, leaving users behind the curve when it comes to working with the software. In the worst case scenarios expensive deployments may fail to deliver intended benefits.


 And according to a recent paper from the CIO Forum, that quotes research from IDG and IDC, it’s not just the wider business that needs training: “more than half of C-Level respondents said they are very challenged to find qualified IT staff to design, architect, and manage IT concepts like converged network infrastructure and cloud computing.”


A program of ongoing training is the best way to equip users to get the most out of applications, and help IT teams to develop their skills. And, with the CIO Forum paper reporting that two thirds of companies plan to invest in training in the near-term, there appears to be widespread agreement. Or is there? For the same paper says: “At the same time…cost and time constraints are significant barriers to providing IT staffers with the training they need.”


We have a classic disconnection here.


Why the disconnect?

My colleague Susan Merriman has passionately argued that training budgets must be protected. As Susan explains, a lack of training for users can undermine deployments – a situation that will cost far more than a training program.


Yet managers are often reluctant to spare people for training; feeling that, in this tech savvy world, employees can learn ‘on the job’. And in times of reduced budgets, cutting back on training may seem a ‘no-brainer’. So it’s easy to see why CIOs’ stated belief in training can be lost in translation further down the business.


Do you find this happens in your business? And what can be done to ensure that users get the training they need? In my next blog I’ll look at what I think needs to be done to ensure that a stated belief in training at the top of businesses results in training programs further down the line.



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