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Re: Error on P2000 G3 MSA

 
Denis Lanning
New Member

‎11-04-2013 08:16 AM

‎11-04-2013 08:16 AM

Error on P2000 G3 MSA

Received a error report showing:

 

Supercapacitor failure. Status: cell 1 voltage is too high (27), State: failure (12) (p2: 3998, p3: 0)

 

Will this require a controller replacement?  How do I know which one?

 

Thanx,

 

Denis L.

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Robert_Jewell
Honored Contributor

‎11-12-2013 01:12 PM

‎11-12-2013 01:12 PM

Re: Error on P2000 G3 MSA

You should have had further info stating which controller this came from.  Review the event logs again.

 

Run the CLI command # show sensor-status to view current state of the cell voltage.

 

-Bob

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Torsten.
Acclaimed Contributor

‎11-12-2013 10:57 PM - edited ‎11-13-2013 04:22 AM

‎11-12-2013 10:57 PM - edited ‎11-13-2013 04:22 AM

Re: Error on P2000 G3 MSA

In case of power loss the supercap delivers power to write the cache onto the flash card. You will see in the logs the reporting controller A or B.

 

 

 

But this could even be a false alarm if you running older firmware.

 

What is running?

 

Current is TS250P003


Hope this helps!
Regards
Torsten.

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