EMS notification event on hpux

[Shivkumar]

Dear Sirs,

We get the alert as below:-

Message Text = E-Alert UXOS8004 ux EMS Event 9 12:37:19 BigGuy [1585]: ------ EMS Event Notification ------ Value: CRITICAL (5) for Resource: /storage/events/tapes/SCSI_tape/0_12_0_1.5.0 (Threshold: >= 3 )

What is the meaning of this ? How to find out the root cause and resolution for above.

Thanks,
Shiv

[Adisuria Wangsadinata_1]

Hi,

Check the file /var/opt/resmon/log/event.log for the same event timestamp.

Check also the ioscan, whether you find the NO_HW status on your tape devices or not.

# ioscan -nfCtape

If possible, please post the both information to us, to narrow down the investigation.

Hope this information can help you.

Cheers,
AW

[Arunvijai_4]

Do you have tape libraries attached with your server ? Check your /var/adm/syslog/syslog.log and /var/opt/resmon/log/event.log

-Arun

[Indira Aramandla · Accepted solution]

Hi Shivkumar,

Check the logs in /var/adm/syslog/syslog.log, /var/opt/resmon/log/event.log and /var/adm/messages for more details.

There you will find the Physical Device Path, Product ID, Firmware Version, Serial Number more details of the errors and causes.

Then you can do ioscan â fn to find the hardware path device.

The above logs will show if the problem is a warning message or critical error. Then log a call with HP and they will ask you to run CSTM (Support Tools Manager ) commands to get more details and they will tell you what to be done.


Indira A

[KVK]

The above Error is indicating as TAPE has some Either Cofiguration Changes or TAPE mechanism Faulty

Please Check the /var/adm/syslog/syslog.log the same error will be there . Read that line there one command mentioned to run it in system . If you run that u will get the EVENT details

Check the Tape mechanisms using

#ioscan -fnC tape
#ioscan -fn

Check some TAR or fbackup utility to check ur tape mechanisms

[Ranjith_5]

Hi Shiva,

Look at the /var/adm/syslog/syslog.log. here you will find an entry like "Execute the following command to obtain event details: /opt/resmon/bin/resdata -R --------"


Run that command to get the exact event detail, which will help you to idientify the problem.

Also look at /var/opt/resmon/log/event.log


Regards,
Syam

[AwadheshPandey]

Shiv,

check these links,
this is tape drive error, pls check for connectivity or due to defetive h/w

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=201626
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=822449
http://www.tek-tips.com/viewthread.cfm?qid=888979&page=10
http://ftp.support.veritas.com/pub/support/products/NetBackup_Server/273908.pdf
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=707826&admit=-682735245+1131609105466+28353475
http://docs.hp.com/en/4316/ems_quick.pdf

Awadhesh

[Raj D.]

Hi Shiv ,

It seems that error with the tape drive.

Check this :

1. # ioscan -fnC tape [ It should be in CLAIMED status. ]

2. # check /var/adm/syslog/syslog.log for any error.

3. # check EMS alert on /var/opt/resmon/log/event.log for details .

4. # /usr/sbin/cstm and check for the tape drive for any error.


Hope this will help you ,

Cheers,
Raj.

[Yogeeraj_1]

hi,

please find below the shortcut to the document which contains all the documentation on the EMS.
http://docs.hp.com/en/B7609-90022/B7609-90022.pdf

kind regards
yogeeraj

[Shivkumar]

Sirs,

Below is out of the "ioscan -fnC tape" command:-

[BigGuy]home/sksonkar $ ioscan -fnC tape
Class I H/W Path Driver S/W State H/W Type Description
======================================================================
tape 0 0/0/1/0.3.0 stape CLAIMED DEVICE HP C1537A
/dev/rmt/0m /dev/rmt/0mnb /dev/rmt/c0t3d0BESTn /dev/rmt/c0t3d0DDSb
/dev/rmt/0mb /dev/rmt/c0t3d0BEST /dev/rmt/c0t3d0BESTnb /dev/rmt/c0t3d0DDSn
/dev/rmt/0mn /dev/rmt/c0t3d0BESTb /dev/rmt/c0t3d0DDS /dev/rmt/c0t3d0DDSnb
tape 1 0/12/0/1.5.0 stape CLAIMED DEVICE QUANTUM DLT8000
/dev/rmt/1m /dev/rmt/1mn /dev/rmt/c6t5d0BEST /dev/rmt/c6t5d0BESTn
/dev/rmt/1mb /dev/rmt/1mnb /dev/rmt/c6t5d0BESTb /dev/rmt/c6t5d0BESTnb
[BigGuy]home/sksonkar $

Is this showing any issue ?