ERROR: The System Management HomePage server could not be started successfully

[BE_UNIX_PROD]

Hello all,

I'm trying to configure an HP-UX 11.31 machine for SIM Integration. Everything else is working fine, but I have this error which I don't know how to resolve. 

# hpsmh autostart

ERROR: The System Management HomePage server could not be started successfully.

# more  /var/opt/hpsmh/logs/smh.log

ERROR: The System Management HomePage server could not be started successfully.
/usr/lib/hpux64/dld.so: Unable to find library 'libgss.so'.

/opt/hpsmh/bin/hpsmh[204]: 18360 Killed

I've installed the patch PHSS_41685 which contains the library "libgss.so" but to no avail. 

Now I'm reduced to scratching my head in wonder. 

Any kind of help will be highly appreciated.

Thanks! 

Hassan

[Steven E. Protter]

Shalom,

Confirm the file libgss.so actually exists on the system.

find / -name libgss.so

If it does exiset, its probably a PATH or Library PATH issue.

If it does not exist crtiical software is missing and needs to be re-installed.

SEP

[BE_UNIX_PROD]

Hello Steven,

I had installed the patch which contains this library, but it still won't work. Here is the output of the find command:

# find / -name libgss.so

/home/ehasgil/patch/depot/PHSS_41685/GSSIA32SLIB/usr/lib/hpux32/libgss.so

/home/ehasgil/patch/depot/PHSS_41685/GSSIA64SLIB/usr/lib/hpux64/libgss.so

/usr/lib/hpux32/libgss.so

/var/adm/sw/save/PHSS_41067/GSSIA32SLIB/usr/lib/hpux32/libgss.so

/var/adm/sw/save/PHSS_41685/GSS-IA32SLIB/usr/lib/hpux32/libgss.so

As you can see that it exists in the hpux32 directory, while SHM is looking for it in the hpux64 directory. 

What are my options now? Can i copy directly from within the patch to the hpux64 directory or create some link etc.??? I'm not sure that simple copying will work though. 

P.S. I actually did try by copying, but still the same error! 

Hassan

[Steven E. Protter]

Shalom again,

I would check the state of patches.

swlist PHSS_41685
swlist PHSS_41607
swlist PHSS_41685

if installed run swverify.

It would appear that one of these patches may need to be re-installed.

Linking the 64 directory to a 32 bit patch is not going to work. The 64 bit directory is there to support a 64 bit application.

PHSS_41685 may need to be re-installed.

Probable causes of issue:
* human error. <directory delete>
* patch installation failed leaving the files in an incomplete state.

You may be able to get around this problem by copying /usr/lib/hpux64/libgss.so in from a working system.

SEP

[Pete Randall]

According to the patch notes, it should have installed both the 32 and 64 bit versions, which would have also given you /usr/lib/hpux64/libgss.so.  Double check that this doesn't exist already.  If it doesn't, I would think about swremoving the patch, downloading it again, and reinstalling it.

https://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/patch/content/?javax.portlet.tpst=002cb58b290ddaae36d77910b053ce01&javax.portlet.pbp_002cb58b290ddaae36d77910b053ce01=dispId%3D%26dispSel%3D%257Bhpux%253A11.31%252C%257D%26dispGlossary%3Dtrue%26dispPage%3DViewPatchResult&javax.portlet.prp_002cb58b290ddaae36d77910b053ce01=wsrp-navigationalState%3Did%25253Dpatch%25253APHSS_41685%25257CdispPag...

[Dennis Handly]

>I actually did try by copying, but still the same error!

Copying what to where?  Please do a ll(1) and file(1) on the source.

/home/ehasgil/patch/depot/PHSS_41685/GSSIA64SLIB/usr/lib/hpux64/libgss.so

/usr/lib/hpux32/libgss.so

/var/adm/sw/save/PHSS_41067/GSSIA32SLIB/usr/lib/hpux32/libgss.so

/var/adm/sw/save/PHSS_41685/GSS-IA32SLIB/usr/lib/hpux32/libgss.so

It appears that only PHSS_41685 had a 64 bit shlib.  Is that installed?

[Steven E. Protter · Accepted solution]

We'd need to see the copy command and output response to be more helpful.

You can't as your earlier language copy the 32 bit files and magically expect them to do 64 bit work.

I think the best bet is re installation of the patches, though they may require the libraries to exist to patch. After patching run the recommended swjob command, read carefully and post.

Have you run swverify as I suggested? It might be helpful in identifying the source of the issue.

If you copy that means either scp -rp the 64 bit libraries from a working system to the 64 bit libraries path on the system in question. Better though tar up the directory, transfer and untar.

SEP

[BE_UNIX_PROD]

Hello All,

First of all, I'm terribly sorry for not following the thread for such a long time. It just so happened that I had to follow a migration activity from the same day I posted the last message and then I went to my vacations. 

Well, now I tried again and followed all the suggestions... i.e. reinstalled the patch etc. but no avail.

But in the end, I just copied the library from another working system and VIOLA!!! 

# hpsmh autostart                    
Starting the System Management HomePage server ...
The System Management HomePage server has been started successfully.

The System Management HomePage timeout monitor is currently disabled.

I just have one last question. About the last line of the output, is it a problem that timeout monitor is currently disabled? 

Thank you all again for your time and input.

Hassan

[Dennis Handly]

>is it a problem that timeout monitor is currently disabled?

It depends on how secure your terminal is.

[Piton]

Reinstall from medium or depot product GSS-API

swinstall -x autoreboot=true -x reinstall=true -s yourdepot/medium GSS-API