Not able to query mstm in my ia server

[Ah Young]

Hi guys,

I was not able to query the following. Is there any step for me to activate?

mstm -> information ->run
even cstm command is not able to output any information.

[Mridul Shrivastava]

Could you please try executing the following command:

echo "map selall info;wait infolog" | cstm > /tmp/cstm.txt

check the cstm.txt and if there is any error please post the error message.

[RAC_1]

Try re-starting diagnostics.

/sbin/init.d/diagnostics stop
/sbin/init.d/diagnostics start

[Darrel Louis]

Hi,

Can try the following:

# cstm
cstm > map all
cstm > sel dev 1;info
cstm > infolog

Do you get any information back?

Also read the following Vulnerability:
http://www4.itrc.hp.com/service/cki/docDisplay.do?admit=-938907319+1151051258686+28353475&docId=c00657001

Darrel

[Ah Young]

Hi Rac,

Restarted diagnostics, but still having the same problem in query mstm -> information ->run

Hi Mridul,

able to run echo "map selall info;wait infolog" | cstm > /tmp/cstm.txt and there is no error in the out put

Hi Darrel,

also able to run the below.

# cstm
cstm > map all
cstm > sel dev 1;info
cstm > infolog

[Mridul Shrivastava · Accepted solution]

Use these steps to diagnose the problem:

1. Type cstm to get into the command line user interface.

2. Type uial to view the user interface activity Log.

This log should indicate the problem with xstm or mstm and how to fix it.

[Mridul Shrivastava]

I would also suggest you to check the Support Plus Bundle for online diagnostics. When it was updated last??

[Ah Young]

Hi Mridul,

Thanks. after typing the uial, there is a lot of error. I will log a call to hp support team.

[Andrew Merritt_2]

In your steps, you don't select a component to run the info tool on, so nothing will happen.

If it works when you select everything, as your reply suggests, the answer is that you need to do:

mstm -> select device -> information -> run

You are missing the second step. By default, none of the devices is selected.

One difference from PA, there is no separate info tool for CPU anymore, that is covered by the System info tool, so in that case you need to select 'system' instead of 'cpu'.

Andrew

[Ah Young]

sorry for that I missed out on the device. Indeed I did choose device, but no output.