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тАО05-08-2002 05:40 AM
тАО05-08-2002 05:40 AM
We have found that in many production environments, e-mail communication back to HP is unsuccessful for a variety of reasons (security policy, network connectivity, e-mail restrictions, e-mail infrastructure, etc). As a result, we are investigating other alternatives. One alternative under consideration is secure http (HTTPS). Customer feedback related to the pros/cons of e-mail vs HTTPS as a way of "phoning home" is of great interest to us.
Are there currently any restrictions with respect to e-mail from your production servers to HP? What are they?
- e-mail or network connectivity?
- e-mail related policies (i.e. no
root e-mail, etc)?
- privacy related to transmitted data
in the e-mail?
- disclosure of domain information in
mail headers?
- firewall configuration?
- other?
Would the HTTPS transport, if communication was initiated from the production server, do anything to ease any of these concerns? Which ones? Why or why not?
Does it raise new concerns? What are they?
What restrictions, if any, are there in your environment related to HTTPS communication from your production servers to HP?
- network connectivity?
- HTTP proxy existance/
non-existance/configuration?
- data privacy (even with secure
HTTP?)?
- firewall configuration?
- other?
Any other real world insight into pros and cons of e-mail and HTTPS transports as a method of communication from a production system to HP is greatly appreciated as we design and develop our future products.
Solved! Go to Solution.
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тАО05-08-2002 05:44 AM
тАО05-08-2002 05:44 AM
SolutionIf this required an http server running on the HP box, then yes, this would be a huge problem for me. Security policy, company policy, and similar issues with firewall configuration would have to be addressed.
HTH
mark
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тАО05-08-2002 05:48 AM
тАО05-08-2002 05:48 AM
Re: Question from HP Labs about email vs. https
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тАО05-08-2002 05:50 AM
тАО05-08-2002 05:50 AM
Re: Question from HP Labs about email vs. https
I'm with Mark, this would be a huge issue for me as well. In my own case, e-mail would be much simpler.
Pete
Pete
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тАО05-08-2002 06:03 AM
тАО05-08-2002 06:03 AM
Re: Question from HP Labs about email vs. https
That would suck for those of us using PROXY firewall's, especially Raptor firewalls, to get to the internet. We would have to configure a firewall username, then somehow have https do a proxy login to the firewall with username/password.
Of course we don't use HP predictive support, and we don't allow modems on our servers, so it doesn't matter.
And we have a few iCod machines that don't have modems on them.
live free or die
harry
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тАО05-08-2002 06:16 AM
тАО05-08-2002 06:16 AM
Re: Question from HP Labs about email vs. https
Email's gotta be simpler.
Jon
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тАО05-09-2002 06:13 AM
тАО05-09-2002 06:13 AM
Re: Question from HP Labs about email vs. https
- Dave
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тАО05-09-2002 06:18 AM
тАО05-09-2002 06:18 AM
Re: Question from HP Labs about email vs. https
Hope it helps
John
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тАО05-09-2002 06:31 AM
тАО05-09-2002 06:31 AM
Re: Question from HP Labs about email vs. https
Saved sorting out an onsite. :)
Cheers
George
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тАО05-09-2002 06:38 AM
тАО05-09-2002 06:38 AM
Re: Question from HP Labs about email vs. https
Tracey