System Panic - SCSI reset

[RogerVI]

Hi,

Anyone have more information about this bug ?.

QXCR1000961523 System panics after SCSI reset due to faulty device (mpt driver).

We recently had a crash on the server and suspect it is because of this bug

Thanks in advance

Roger

[S_Logan]

Hi Roger,

The QXCR1000961523 System panics after SCSI reset due to faulty device (mpt driver) is  fixed in HP scsiU320-00 (mpt) B.11.11.0911 Mass Storage Driver which can be downloaded.

Download Link : https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=scsiU320-00.

HTH,

Surendar

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[S_Logan]

Hi Roger,

For More information on this QXCR1000961523,  Please see the release note link:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02072060/c02072060.pdf

HTH,

Surendar

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[RogerVI]

Yes, I had reviewed that document, but I are not sure of the reason for the crash is the same. So, I would like further details about the bug, to be sure it's the same case.


Thanks

Roger

[S_Logan]

Hi  Roger,

Could you please paste the PANIC String, and let me do some research on the PANIC string/Messages.

HTH,

Surendar

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[RogerVI]

I have this messages from OLDsyslog.log:
...

Jul  7 16:55:44 luz010 vmunix: SCSI Ultra320 1/0/1/1/0/4/0 instance 2:       An IO timeout condition was detected.       Condition cleared, no intervention required.
Jul  7 16:55:52 luz010 vmunix: SCSI Ultra320 1/0/1/1/0/4/1 instance 3:       Driver initiating SCSI bus reset.       Condition cleared, no intervention required.
Jul  7 16:55:52 luz010 vmunix: SCSI Ultra320 1/0/1/1/0/4/0 instance 2:       Controller reset has been successfully       completed.
Jul  7 16:55:52 luz010 vmunix: SCSI Ultra320 1/0/1/1/0/4/0 instance 2:       Driver initiating SCSI bus reset.       Condition cleared, no intervention requi
red.
Jul  7 16:55:53 luz010 EMS [2416]: ------ EMS Event Notification ------   Value: "MAJORWARNING (3)" for Resource: "/storage/events/disks/default/1_0_1_1_0_4_
1.6.0"     (Threshold:  >= " 3")    Execute the following command to obtain event details:   /opt/resmon/bin/resdata -R 158336011 -r /storage/events/disks/default/1_0_1_1_0_4_1.6.0 -n 158334977 -a

...

# /opt/resmon/bin/resdata -R 158336011 -r /storage/events/disks/default/1_0_1_1_0_4_1.6.0 -n 158334977 -a
There is no active monitor request for the resource /storage/events/disks/default/1_0_1_1_0_4_1.6.0
associated with the request id 158336011.

I have a external tape attached in one of adapter AB290, but it is not working.

...
ext_bus   2  1/0/1/1/0/4/0  mpt      CLAIMED     INTERFACE    HP AB290-60001 PCI/PCI-X U320 SCSI 2-port U320 SCSI/2-port 1000B-T Combo Adapter
ctl       2  1/0/1/1/0/4/0.7.0             sctl     CLAIMED     DEVICE       Initiator
ext_bus   3  1/0/1/1/0/4/1  mpt      CLAIMED     INTERFACE    HP AB290-60001 PCI/PCI-X U320 SCSI 2-port U320 SCSI/2-port 1000B-T Combo Adapter
disk      2  1/0/1/1/0/4/1.6.0             sdisk    CLAIMED     DEVICE       HP 73.4GHUS153073VL3800
ctl       3  1/0/1/1/0/4/1.7.0             sctl     CLAIMED     DEVICE       Initiator
lan       0  1/0/1/1/0/6/0  iether   CLAIMED     INTERFACE    HP AB290-60001 PCI/PCI-X 1000Base-T 2-port U320 SCSI/2-port 1000B-T Combo Adapter
lan       1  1/0/1/1/0/6/1  iether   CLAIMED     INTERFACE    HP AB290-60001 PCI/PCI-X 1000Base-T 2-port U320 SCSI/2-port 1000B-T Combo Adapter

....

ioscan -funC tape
(nothing)

The server is a rp7440. I didn't capture console messages.

How I could capture old messages in the console via MP?

Thanks,

Roger

[S_Logan]

Hi Roger,

You can run the following command in MP Main Menu to get the console log:

MP MAIN MENU:
CO: Console
VFP: Virtual Front Panel
CM: Command Menu
CL: Console Logs<<<<<<<<<<<<<<<<<
SL: Show Event Logs
HE: Main Menu Help
X: Exit Connection 

CL (Console Log) View the history of the console output
CL displays up to 60 KB of console data (about 60 pages of display in text mode) sent from the
system to the console path and stored for later analysis. 

HTH,

Surendar

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[S_Logan]

Hi Roger ,

Did you updated the MPT driver as per the document,(mpt driver) is  fixed in HP scsiU320-00 (mpt) B.11.11.0911 Mass Storage Driver which can be downloaded.

Download Link : https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=scsiU320-00.

Once your done with the Driver update,Please update the status to us.

HTH,

Surendar

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